Leisure Club Assistant Manager

Derby Mickleover Hotel, Signature Collection By Best Western

We are looking for a motivated, people‑centred Leisure Club Assistant Manager to support the smooth day‑to‑day running of our leisure club. Working closely with the Leisure Club Manager, you’ll help create an environment where both members and team members feel supported, motivated and valued.

What You’ll Be Responsible For

• Supporting the Leisure Club Manager with the daily operations of the leisure club
• Leading, motivating and supporting the leisure team to help them feel confident, engaged and clear in their roles
• Ensuring the club, its facilities and equipment are well maintained, safe and presentable at all times
• Creating positive member experiences through warm, professional and responsive customer service
• Handling member queries, concerns or complaints calmly and constructively
• Supporting the development and delivery of marketing and promotional activities to attract and retain members
• Managing staff rotas to ensure appropriate cover and a balanced workload
• Organising and contributing to regular team meetings to share updates, reinforce standards and encourage open communication
• Ensuring full compliance with health and safety procedures, safeguarding the wellbeing of members and colleagues
• Assisting with the recruitment, onboarding and training of new team members
• Providing regular feedback and performance updates to the Leisure Club Manager, including member insights and operational observations
• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who This Role Is For

This role would suit someone who:

• Enjoys supporting and developing others rather than simply managing tasks
• Understands that motivated teams deliver the best member experiences
• Is confident communicating with a wide range of people and adapting their approach to different situations
• Remains calm, organised and solutions‑focused, even when the club is busy
• Takes pride in creating a well‑run, welcoming and safe environment
• Is proactive and observant, noticing what’s working well and what could be improved
• Enjoys balancing operational responsibilities with people leadership
• Is looking to progress their management career within a leisure or hospitality environment

Hotel

Located to the west of Derby, just three miles from the city centre and a 10-15 minute taxi ride from the main Derby train station, the Derby Mickleover Hotel, part of the Signature Collection By Best Western, offers an excellent location with superb transport links.

With the stunning Peak District National Park on your doorstep, it’s perfect for romantic strolls or seasoned walkers. You can also relive the drama of Pride and Prejudice by visiting the magnificent Chatsworth House or seek thrills with the family at nearby Alton Towers.

The hotel features 99 light, contemporary rooms, blending neutral tones with warm splashes of colour and superb bathrooms. This includes nine luxury suites and 15 good value family rooms.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

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