Level 2 Service Desk Engineer — Hybrid IT Support

TSG is seeking a Level 2 Service Desk Consultant to diagnose, troubleshoot, and resolve incidents escalated from the 1st Line team. You will work across on‑premise infrastructure and cloud environments, ensuring timely resolution while maintaining SLAs and high service quality.

You will collaborate with technical teams to escalate and resolve complex problems, contribute to knowledge sharing, and participate in continuous improvement initiatives within the service desk.

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