Linux & macOS Service Desk Specialist

Methods is seeking a Service Desk Analyst to provide hands-on support for Linux (RHEL) and macOS environments, handling first- and second-line technical issues. The role focuses on incident management, user account support, and device enrollment across enterprise platforms.

The ideal candidate will diagnose OS, application, hardware, network and access problems, document resolutions, and escalate complex issues as needed, while delivering excellent customer service within a government-aligned IT

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