Live Chat Support Agent ( Remote)
- London
- Permanent·Remote
- Full time
- £27,000 - £30,000 Per Annum
Job Description
Live Chat Support Agent (Remote)
Overview
We are looking for a professional and customer-focused Live Chat Support Agent to provide responsive, accurate and helpful support to customers through live chat and other digital communication channels.
This is a full-time, permanent, remote opportunity suitable for an entry-level candidate with strong written communication skills, a positive attitude and a genuine interest in delivering excellent customer service.
💼 Job Snapshot
📍 Location: London, UK
🏠 Workplace Type: Remote
💼 Employment Type: Full-time
📄 Job Type: Permanent
🌱 Experience Level: Entry Level
💷 Salary: £27,000 – £30,000 per annum
🏢 Category: Customer Services
Key Responsibilities
Respond to customer enquiries through live chat in a professional and timely manner.
Provide clear, accurate and helpful information to customers.
Assist with general customer queries and resolve straightforward issues.
Escalate more complex enquiries when appropriate.
Maintain accurate records of customer interactions.
Deliver a positive and professional customer experience.
Manage multiple conversations while maintaining accuracy and attention to detail.
Follow relevant processes and communication guidelines.
Work effectively and independently within a remote environment.
Requirements
Strong written communication skills.
Professional and customer-focused approach.
Good organisational and time-management skills.
Strong attention to detail.
Confident using computers and online communication systems.
Ability to manage multiple customer conversations effectively.
Good problem-solving skills.
Ability to work independently in a remote environment.
Previous customer service, live chat or administrative experience may be beneficial, but is not essential.
What We Offer
£27,000 – £30,000 per annum
Full-time, permanent employment
Remote UK working
Entry-level opportunity within customer services.
Experience working in a digital customer-support environment.
How to Apply
Apply in around 20–25 seconds — confirm your details, upload your CV and submit your application.