Localities Area Manager (Housing Repairs & Maintenance)

Lead locally. Deliver quality. Put customers at the heart of every repair.

Platform Property Care are looking for a passionate and experienced Repairs, Voids and Maintenance Area Manager/ Delivery Manager to lead a team of multi-skill trade operatives in delivering safe, efficient, and customer-first property repairs and maintenance services across Nottinghamshire, Leicestershire and the surrounding areas.

This is your opportunity to make a real difference—ensuring every customer experience reflects our values of care, consistency, and accountability.

Why this role matters

Reporting to the Localities Operations Manager, you'll ensure day-to-day operations run smoothly by driving performance, supporting your team's development, maintaining compliance with regulatory and health and safety standards, and delivering an excellent customer experience.

You'll be the vital link between our operating model and frontline delivery, using data, insight, and local knowledge to drive continuous improvement and proactively resolve issues before they **escalate**.

With customers and our values at the heart of every decision, you'll build trust and deliver a property repairs and maintenance service that reflects what matters most to the people who live in our homes.

Success in this role will depend on your ability to collaborate closely with colleagues across Housing Operations, Neighbourhoods, Commercial, and Asset teams to deliver a seamless, locality-based service that meets both operational objectives and customer expectations.

What you'll be doing

• Lead day-to-day delivery of property repairs and maintenance services, ensuring safety, quality, and efficiency.
• Champion a customer-first approach—owning service delivery and resolving complaints early.
• Manage team performance through coaching, 1:1s, and development using tools like the Multi Skill Framework.
• Ensure compliance with Awaabs Law, HSEQ and regulatory standards.
• Contractor management.
• Make informed local decisions aligned with customer needs, compliance requirements and value-for-money goals.
• Collaborate across teams and with contractors to deliver joined-up services.
• Promote sustainability goals and responsible resource use.
• Support change by communicating clearly, building resilience and helping the team adapt.
• Monitor team activity against budgets and KPIs, escalating risks and opportunities to your Localities Operations Manager.

What you'll bring

• Strong technical knowledge of property maintenance and building compliance
• Up-to-date knowledge of Awaab's Law, Health & Safety legislation, Decent Homes Standard, and HHSRS
• Proven experience in leading teams in a Housing/ Construction environment and driving service improvements, in both or either a responsive repairs or voids maintenance delivery
• A collaborative, inclusive leadership style with a focus on coaching and development
• Confidence in using digital systems and promoting data best practices

You’ll be measured on success by:

• 95% of repairs and voids completed within target
• 85% first-time fix rate
• 95% customer satisfaction with repairs and estates
• High employee engagement and low voluntary turnoverDelivery of improvements, cost-efficiency, and sustainability outcomes

Why join us now

This is more than a management role. It's an opportunity to shape local service delivery, lead a high-performing team, and make a real difference to the customers who live in our homes.

As Platform Property Care continues to evolve, you'll play a key role in embedding our operating model, driving service excellence, and ensuring we deliver safe, efficient, and customer-focused repairs and maintenance services across your locality.

This role involves regular travel across your locality, so a full UK driving licence is essential.

As this is a customer facing role, a DBS check will be required as part of our pre-employment vetting process.

This role is locality based, covering Nottinghamshire and Leicestershire so you will need to live in this area, ideally based in either of Newark, Nottingham or Leicester.

What we offer

• Up to £50,468 per annum
• Van with fuel card
• 28 days annual leave (plus bank holidays) with the opportunity to buy/ sell up to 5 days extra per year.
• Family friendly policiesincluding generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
• Medicash membership for all employees which includes access to an employee assistanceprogramme, discounted gym membership and exclusive discounts
• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapiesand more
• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
• Learning and Development opportunities
• Salary sacrifice electric vehicle scheme
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

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