Logistics Administrator - 3 months FTC

Role

Logistics Administrator

Reporting To

Operations & Logistics Manager

Based In

London Office, Shoreditch (onsite)

Working Pattern

4 days a week, Tues-Fri

The stated experience and background is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills and passion for the brand can be demonstrated.

Our Purpose

House of Hackney is a restoration project rooted in Nature, Craft, Community and Awe! Inspired by Nature's living systems, we use creativity and business as catalysts to regenerate our common home.

We are deeply committed to shifting from being a B Corp sustainable business to a truly regenerative one, giving back more than we take. We are a work in progress and the successful candidate will have an innovative and proactive approach in everything they do to support this commitment and our wider mission.

The Role

The Logistics Administrator will be an essential support to the team by arranging logistic movements and troubleshooting courier issues to ensure products gets to where it needs to go. An organised problem solver will be at the core of this role and will enable you to thrive with House of Hackney.

Customer Experience

• Work hand in hand with customer services and internal teams to ensure the customer expectations and delivery promises are always met
• Ensure all orders are correctly packaged (in line with Company standards). Any failures are investigated with all external agencies and are reported and escalated.
• Ensure packages are compliant with international shipment regulations
• Key point of contact for courier, WH and 3PL account managers, working closely to ensure efficient and accurate shipping of orders.
• Consider all logistic movements ensuring best freight/ courier options selected and shipments consolidated as much as possible to reduce carbon impact.

Process ownership

• Ensure compliance of all processes and activities within the Warehouse and adherence to the Global SLAs
• Be first point of contact to the Warehouse account managers for any issues and resolve them in timely manner
• Resolve urgent order fulfilment issues as they arise, especially related to shipping and logistics
• Review invoices from service providers and ensure invoices are correct. Flagging to management and areas for concern or incorrect costs.
• Support team internally during shoots, sample sales and special projects by controlling stock movements and liaising with couriers
• Ensure orders ship on the correct method, and that the 3PL are processing order types correctly to the customer type.
• Ensure orders ship under the correct Tax code, and method to minimise VAT charges reflecting latest incoterms/tariffs/EU regulations.
• Flag recurring issues to manager for resolution
• Resolve urgent order fulfilment issues as they arise, especially related to shipping and logistics. Escalate to manager when needed
• Support team with any stock related requests/movements within the organisation

Requirements

• Previous experience in a logistics role, overseeing domestic and international shipments
• An understanding of import duty and commodity codes, and shipment methods
• Highly organised
• Microsoft office skills
• Personal alignment to House of Hackney ethos and values

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