Logistics Porter / Trainee Service Technician

Logistics Porter / Trainee Service Technician London, NW1

Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything they do? If you're a motivated, customer-focused individual with a can-do attitude, we want to hear from you.

You’ll fit in well with us at Medstrom, where we have disrupted the market by providing proven and well-evidenced products and services to our busy customers, helping to make a real difference to both their workload and, crucially, their patients’ outcomes.

Established in 2010, Medstrom has grown substantially by being patient-focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in the company’s success.

We are now looking for a Logistics Porter / Trainee Service Technician to join us within the UCLH Hospital in London and the surrounding area.

The Benefits

• Competitive basic starting salary of £25,000 (plus London weighting if you live inside the M25)
• Contributory pension scheme
• 33 days’ annual leave entitlement
• Discounts and cashback on shopping, supermarkets and holidays as part of our rewards scheme
• Salary Sacrifice Schemes including Cycle to Work
• Full Induction with great training and support from dedicated team members
• Birthday treat
• Death in Service benefit provided
• Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company

The Role

As a Logistics Porter / Trainee Service Technician, you’ll be tasked with delivering an effective and timely maintenance service to customers.

On completion of your training, you’ll be tasked with ensuring effective, timely and efficient delivery of products to customer sites, first-line fault service visits and repairs against specific service level agreements. You will also undertake planned preventative maintenance activities, field modifications and provide support to customers for the products under contract with Medstrom. All activities are recorded via our job management system. This role follows our Career Pathway, with clearly defined training, experience, and knowledge to enable you to progress your career with Medstrom.

Dealing with customers mainly based at UCLH Hospital and the surrounding area, you will:

• Deliver clean, ready-to-use products to customer locations
• Collect products after use and return them to the service location/ central store
• Disinfect, function-check, repair and electrical safety-test products
• Complete records of testing, delivery and collection
• Maintain available product stock and spare parts inventory
• Complete product modifications when required
• Provide product demonstrations and basic training to staff
• Maintain a clean and tidy work environment

Hours: During the initial training period (approx. 4 weeks), this role will be Monday - Friday 9am - 5pm. Once fully trained, you will move on to a 4 on, 4 off shifts. Working alternate weeks of 6am – 6pm and 11am – 11pm shifts.

About You

To join us as a Logistics Porter / Trainee Service Technician, ideally you will need to have or be willing to develop the following:

Qualifications and experience requirements:

• Mechanical or electrical background desirable, but not essential as full training will be provided
• Full UK Driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring of these vehicles will be provided where required)
• Knowledge of Medstrom and/or other medical device manufacturers' products would be desirable, but not essential

Personal Requirements:

• A proactive, ‘can-do’ attitude
• Excellent customer service skills
• Able to communicate effectively
• Ability to work under own initiative, and follow procedures to achieve deadlines
• Basic PC skills to include email and MS Office
• Willingness to have a DBS check completed

Please note, this role involves manual handling - lifting, carrying and pushing products.

Medstrom are now an employee-owned business run through an employee ownership trust (EOT). The EOT sustains Medstrom’s independence and recognition of the fact that we are built upon the hard work and commitment of its employees and is unlike any other company in the industry. Medstrom leadership team said, “It gives us all great pleasure to give something back to our very committed colleagues, as they often go above and beyond their duty to ensure our customers are well looked after.

Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.

Medstrom operates a zero-tolerance policy to any harassment, of any kind, towards our colleagues.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency