Luggage Porter - London

Luggage Porter - London

Waldorf Astoria London - Admiralty Arch is seeking a Luggage Porter to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.
This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.
Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London - Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Caf Boulud by Daniel Boulud - bringing together two of the world's most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.
Waldorf Astoria Hotels & Resorts is Hilton's flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world's most sought-after destinations.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026
Proudly voted by our Team Members
A World of Rewards

• Competitive salary + service charge
• Complimentary, nourishing meals provided while on duty
• Exceptional development programmes, designed to support and accelerate your growth at every stage
• Opportunities to make a meaningful impact through our industry-leading Corporate Responsibility initiatives
• Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage
• High street savings through Perks at Work
• 28 days' holiday, including bank holidays, rising to 33 days with length of service

We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes.
Here's what you'll do during a typical day:
The Luggage Porter delivers consistently exceptional and intuitive service, supporting Guests throughout their arrival, stay, and departure. This role is instrumental in luggage handling, laundry coordination, and the creation of seamless, gracious first impressions.
As a Luggage Porter, you will engage directly with our Guests and play a critical role in shaping their initial and lasting perceptions of the hotel. Responsibilities are performed to the highest luxury standards and include:

• Welcome arriving Guests with polished professionalism, safely receiving vehicles and providing clear, confident reassurance regarding secure handling.
• Provide seamless laundry support as required, ensuring all washing cycles, folding, and storage are completed with precision and care
• Maintain a welcoming lobby and entrance presence, offering consistently courteous, attentive, and anticipatory Guest service
• Deliver prompt, efficient, and personalised service to individual Guests and Group arrivals
• Proactively communicate relevant Guest feedback or operational matters to the Head Porter or Concierge Supervisor on duty
• Ensure timely and accurate delivery of messages, correspondence, and internal communications throughout the day
• Assist with room moves, luggage deliveries, and Front Door operations in full compliance with standard operating procedures
• Oversee the secure handling, storage, and retrieval of both short-term and long-term luggage for arriving and departing Guests
• Maintain public areas and operational equipment in immaculate condition at all times
• Liaise proactively with Security regarding any unattended or suspicious luggage
• Greet all Guests warmly in public areas and Guest rooms, consistently demonstrating polished professionalism and genuine hospitality

What are we looking for?
Luggage Porters serving Hilton brands always act in the best interests of our Guests while collaborating seamlessly with fellow Team Members. To succeed in this role, you will demonstrate the following behaviours and capabilities:

• A positive, composed, and service-driven attitude
• Clear and professional communication skills
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays
• The ability to perform effectively under pressure while maintaining poise and discretion
• Confidence working independently as well as part of a collaborative team
• A strong commitment to anticipating Guest needs and delivering elevated service standards
• Impeccable grooming, presentation, and personal conduct

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a similar Front of House or Porter role
• Prior experience within a hotel or luxury hospitality environment

What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay-we're a great place to work.Exact Location: London, United Kingdom