Luxury Client Experience Lead

Hermès in London seeks a Client Experience Manager to elevate in-store culture, aligning every interaction with Hermès values. You will work with Boutique Directors and the Head Office CX team to craft a hospitality-driven client journey, coach teams, and lead events that showcase craftsmanship and generosity.

The role demands a customer-centric leader with luxury retail experience, strong communication, and the ability to balance daily operations with strategic CX initiatives.

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