Luxury CRM & Omnichannel Lead — Elevate Clienteling

DeMellier is seeking a Senior CRM & Omnichannel Clienteling Manager to lead a global CRM and clienteling vision across online and offline touchpoints. You will drive customer lifetime value, personalisation, and seamless journeys while preserving the brand’s luxury DNA.

Based in London with hybrid work, you will own lifecycle management, segmentation, and VIP engagement, building a high‑performing CRM team to scale across multi‑store retail and e‑commerce.

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