Luxury Floor Manager – Mayfair Hotel Launch
- london, england, United Kingdom
- Permanent·On-site
- Full time
- £42 - £60 Per Hour
Job Description
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Floor Manager (f/m/d) - The WestDill Mayfair Hotel London, Colbert Collection
Date: Aug 19, 2026
Location:
London, GB United Kingdom
Department: Food and Beverage
Set in the heart of Mayfair and housed within a distinguished Grade II listed building on Piccadilly, the hotel brings new life to a historic landmark through a refined, intimate hospitality experience.
Here, classical architecture meets contemporary culture. Designed for travelers drawn to culinary excellence, visual arts and genuine social connection, The WestDill offers a discreet retreat moments from London’s most iconic addresses.
Returning from the city, guests find an elegant gathering place where heritage, craftsmanship and conviviality come together with a modern expression of Mayfair, shaped by history and enlivened by conversation.
For the opening of The WestDill Mayfair Hotel London, Colbert Collection, we are looking for a passionate and guest-focused Floor Manager who leads by example and is dedicated to creating exceptional dining experiences.
Join one of the first 75 team members and play a defining role in launching a new luxury destination in Mayfair. From day one, you will help shape the culture, service standards and guest experience that set the hotel apart.
Key Duties & Responsibilities
- Lead the daily restaurant operation on the floor, ensuring seamless service, personalized guest engagement and exceptional dining experiences.
- Support the F&B Manager with rostering, scheduling and administrative tasks, helping to ensure efficient team planning and smooth restaurant operations.
- Act as a visible host, building genuine guest relationships and responding proactively to guest needs and feedback
- Lead, coach and motivate the service team, fostering a culture of professionalism, hospitality and service excellence
- Ensure luxury service standards are consistently delivered and every guest interaction reflects the values of the Colbert Collection
- Work closely with the Kitchen, Bar and Front Office teams to deliver a seamless and memorable luxury guest journey.
- Support the training and development of team members, helping to build confidence, product knowledge and service skills
- Monitor reservations, service flow and operational priorities to maintain service excellence and efficiency throughout each shift.
- Ensure compliance with hygiene, health & safety and operational procedures at all times
How can you succeed in this role
- Previous experience as a Floor Manager, Restaurant Supervisor, Assistant Restaurant Manager or similar role within a luxury hospitality environment
- Passion for delivering personalized and memorable guest experiences
- Proven ability to lead and motivate teams in a fast-paced setting
- Strong understanding of luxury service standards and guest expectations
- Excellent communication and interpersonal skills with a natural hosting presence
- Hands-on approach with exceptional attention to detail and operational excellence
What You Can Expect
AtMinor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fueled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
Competitive compensation package
Worldwide experience – diversity of 150 different nationalities.
- Career development opportunities full of national and international challenges.
- Wide range of training programmes to enhance your skills.
- Wellbeing initiatives, including flexible working conditions.
- Team member recognition programmes, including Memorable Dates.
- Ability to make a difference through our sustainability programme and volunteering initiatives.
- Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
Relevant experience or related fields: Restaurant Floor Manager | Assistant F&B Manager | Luxury Restaurant Operations | Guest Experience & Team Leadership
Are you looking for a new challenge? Apply now!
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.
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