LUXURY TRAVEL COORDINATOR

LUXURY TRAVEL COORDINATOR / TRAVEL SALES SUPPORT COORDINATOR

SURBITON —HYBRID | 3 DAYS OFFICE, 2 DAYS HOME

Luxury Travel Coordinator job in Surbiton within the luxury travel industry, offering up to £35,000 DOE. This is a client-facing sales support role covering follow-ups, re-quoting, handovers and client communications within a growing, award-winning business.

• Do you thrive in a fast-paced, client-facing role where organisation and follow-through make all the difference?
• Do you enjoy managing the details — from re-quoting and handovers to keeping notes clear and up to date — so nothing ever slips through the cracks?
• Are you confident stepping in for sales colleagues, communicating with clients directly and keeping everything on track while they're out of the office?
• And importantly, do you bring resilience, conscientiousness and great attention to detail to everything you do?

Our client is a specialist luxury travel business, creating tailor made journeys. Recognised within the industry and the recipient of multiple awards, they are known for their expertise and for delivering exceptional, personalised experiences for their clients.

They are now seeking a Luxury Travel Coordinator to support their sales teams, ensuring seamless service continuity, accurate follow-up and outstanding client care whenever salespeople are out of the office.

▌ The Role

In this role, you will support the sales teams by covering follow-up tasks, managing handovers and maintaining clear client communication whenever colleagues are unavailable.

• Provide comprehensive cover for salespeople during their absence, ensuring uninterrupted client service
• Complete follow-up tasks promptly and accurately, ensuring no client request is overlooked
• Re-quote customers as necessary to meet evolving needs and preferences
• Arrange and conduct thorough handover meetings with sales colleagues
• Maintain detailed, up-to-date notes to support smooth transitions back to the original salesperson
• Support the conversion of enquiries into confirmed sales alongside the wider sales team
• Construct and refine quotes and draft professional client emails
• Carry out pre-departure and welcome-home calls to ensure clients have everything they need
• Address and resolve client issues or concerns promptly
• Ensure adherence to sales procedures, correcting any discrepancies as needed
• Provide feedback to the Client Experience Manager on procedures not consistently followed
• Suggest and help implement improvements to client experience and operational efficiency
• Previous experience in sales or sales support within the travel industry is essential
• Strong organisational and multitasking abilities
• Excellent verbal and written communication skills
• High attention to detail and accuracy
• Able to work independently and as part of a team
• Proactive approach to problem-solving and personal development
• Familiarity with the travel industry or a similar sector is a plus
• Hybrid working — 3 days in the Surbiton office, 2 days from home
• Up to £35,000 DOE
• Bonus potential of up to 15%
• 25 days annual leave plus bank holidays
• Fam trips every other year
• Supportive, detail-focused team culture

▌ Frequently Asked Questions

What is the salary for a Luxury Travel Coordinator in luxury travel in Surbiton?

Up to £35,000 DOE. Ambitions Travel Recruitment will share the full package details directly with shortlisted candidates.

What does hybrid working look like in this role?

Three days in the Surbiton office, two days from home — structured and specific, not subject to change at short notice.

Is luxury or travel industry experience required?

No — strong customer service, organisation and communication skills matter most. Ambitions Travel Recruitment will fully brief all shortlisted candidates before interview.

What does a Luxury Travel Coordinator do?

They support sales teams by managing follow-ups, re-quotes, handovers and client communications whenever salespeople are unavailable, ensuring continuity of service.

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