Mac & Windows IT Support Engineer — 2nd Line (AV, Jamf)

SoCode Recruitment is helping a Cambridge-based organisation recruit a 2nd Line IT Support Engineer to join its internal IT team. The role combines Mac and Windows support in a hybrid setup, four days on site, with a focus on delivering high-quality service to senior stakeholders.

You’ll handle escalations, manage Jamf for Apple devices, troubleshoot networking and AV equipment, and keep clear documentation while meeting SLAs. Excellent communication is essential.

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