Manager, Soft Brands

About Mews

It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we’re propelling new‑generation cloud technology within global hospitality. With our industry‑leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.

We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole...

About the role

The primary role of the Manager, Soft Brands is to oversee a regional portfolio of Soft Brands customers and lead a team of Account Executives. In this people management role, you will ensure your team executes our Soft Brand sales and customer success strategy, supports value realisation, and fosters long‑term customer growth.

Reporting to the VP of Enterprise, this role bridges strategy and execution, providing coaching, workflow direction, and day‑to‑day decision‑making support.

What you’ll be doing

• Lead, coach and develop a team of Account Executives managing Soft Brand accounts across Europe
• Drive performance excellence through goal setting, ongoing coaching and career development
• Own strategic account planning in partnership with the VP of Enterprise, including long‑term growth roadmaps
• Monitor account health , proactively addressing risks and preserving strong customer satisfaction
• Act as escalation point for regional go‑to‑market teams
• Collaborate cross‑functionally with Product, Commercial, and Operations to ensure alignment and unblock execution
• Capture and communicate insights , including Voice of Customer feedback and key commercial performance metrics

Requirements

• Proven success in SaaS account management, customer success, or enterprise sales , ideally with franchise/multi‑property clients
• People management experience with a coaching mindset and track record of developing high‑performing teams
• Strong commercial acumen with experience driving growth and engaging C‑level stakeholders
• Excellent stakeholder management and communication skills, comfortable presenting to senior executives
• Familiarity with Salesforce, Atlassian, and basic reporting/analytics tools
• Comfortable in a dynamic, scale‑up environment
• Based in EU/UK with easy access to international airport for client travel

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Hospitality and Software Development

How to Apply

Excited to take on the challenge? Apply now!

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