Manager - Solutions Consulting

Consulting Manager - Solutions Consulting

Location:

London

About Invoka Consulting

Invoka Consulting partners with clients across all industries and around the world to design, implement, and optimise innovative SaaS and AI solutions that deliver measurable business impact. We are expanding our leadership team with a Consulting Manager who will guide our growing team of Consultants and Associates, ensure excellence across client engagements, and contribute to shaping the culture and capabilities of our consulting organisation.

Overview of the Role

We are seeking a Consulting Manager with 4-5 years of consulting experience, including hands-on, day-to-day people management experience . You will directly line-manage a team of Solutions Consultants within Invoka's Smartsheet practice, taking ownership of their performance, development, wellbeing, and career progression, alongside leading complex SaaS or technology engagements.

In this role, you will oversee end-to-end client delivery while acting as a mentor, coach, and escalation point for consultants across the business. The Consulting Manager will also serve as a key conduit between the Consulting team and other parts of the organisation (Sales, Customer Success, Operations), ensuring strong communication, alignment, and support for both people and projects.

This is a highly collaborative role that sits at the intersection of delivery, pre-sales, people leadership, and practice development.

Key Responsibilities

Leadership & People Management

• Manage, mentor, and support a cohort of Consultants and Associates in their day-to-day work.
• Conduct regular 1:1s, performance reviews, and personalised development plans.
• Track and optimise Consulting team utilisation; collaborate with the Technical Director on forecasting and workload balancing.
• Lead onboarding and training for new consultants, ensuring successful integration into the team.
• Conduct project audits for major engagements and train the team on delivery best practices.
• Collaborate with existing Consulting management to drive continuous improvement across our Consulting teams.
• Help shape and reinforce Invoka's culture in collaboration with the senior leadership team.
• Partner with Sales to support pre-sales opportunity development.
• Lead discovery sessions to gather technical objectives, business requirements, and customer success criteria.
• Create and deliver tailored demonstrations, workshops, and Proof of Concepts.
• Provide advisory on preliminary solution architecture and feasibility.
• Develop and validate the Scope of Work for proposed solutions, ensuring alignment with delivery capabilities and timelines.
• Participate in RFP/RFI responses when required.
• Provide delivery oversight and light Project Management for key customer engagements from initiation through go-live.
• Lead cross-functional project teams to design, build, and deploy high-quality SaaS solutions that meet customer needs.
• Act as an escalation point for complex delivery issues, risk mitigation, and client relationship challenges.
• Ensure project governance, documentation standards, and delivery methodologies are followed.
• Monitor project health, KPIs, timelines, and resourcing needs.

Internal & Business Development Activities

• Lead internal training initiatives on complex solution design, delivery excellence, and best-practice methodologies.
• Advise Consultants on complex implementations, architectural challenges, and customer management.
• Identify and recommend relevant professional development and technical training for the Consulting team.
• Support Directors with the growth and scaling of the Consulting practice.
• Participate in recruitment activities, including evaluating candidates, conducting interviews, and supporting hiring decisions.
• Maintain ongoing client relationships, including post-go-live customer check-ins and enhancement advisory services.

Required Skills & Experience

• 4-5 years of experience in consulting or technology delivery roles.
• Experience managing and developing Consultants and Analysts at all levels of experience.
• Strong understanding of SaaS platforms, implementation processes, and solution design.
• An appetite for technology in general, and for uncovering new tools that can improve processes.
• Excellent communication skills: able to translate business requirements into technical solutions.
• Strong client relationship management skills with experience handling senior stakeholders.
• Proven ability to lead cross-functional teams and manage multiple engagements simultaneously.
• Experience with pre-sales activities, including scoping & requirements gathering, and creating Statements of Work.
• Ability to work autonomously in a fast-growing, entrepreneurial environment.

Nice to Have

• Previous experience in startup or high-growth consultancy environments.
• Exposure to product-led SaaS or platform technologies. Some hands-on exposure to delivering AI-enabled solutions or working alongside AI delivery teams, for example, prompt engineering, AI agent or copilot deployments, or applied LLM projects; a genuine interest in this area is as valuable as direct experience, given Invoka's growing AI practice.
• Experience with Claude, ChatGPT or Copilot.
• Profit-related pay/bonus.
• Employer-paid Private Medical and Dental insurance.
• Monthly employer pension contributions.
• 25 days paid holiday + 8 UK bank holidays + birthday day off
• 1 additional paid Volunteer Day annually to support community initiatives.
• Opportunities for professional growth, leadership training, and technical development.
• A supportive, collaborative, and ambitious team environment.

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