Managers Control Self-Assessment (MCA) Lead Analyst

Overview

The MCA Automation Analyst is responsible for identifying and driving the automation, optimization, and continuous improvement of Citi's Manager Control Assessment (MCA) processes. This role partners with Risk, Control, Compliance, and Technology teams to design and implement automated solutions, streamline control execution, enhance reporting capabilities, and strengthen governance oversight. The individual will leverage data analytics and technology solutions to improve the effectiveness, efficiency, and transparency of the MCA program while ensuring compliance with Citi's Policies, Standards, and regulatory expectations.

Key Responsibilities

• Help Design, Develop and implement automation solutions to support the end-to-end MCA lifecycle, including Risk and Control Assessments (RCA), controls monitoring, issue tracking, and reporting.
• Review Design, build, and maintain, data models, and management information reporting for MCA activities and control effectiveness monitoring.
• Partner with Control owners, risk, and technology stakeholders to identify automation opportunities and deliver scalable solutions that reduce manual effort and improve data quality.
• Utilize data analytics to identify trends, exceptions, control weaknesses, and emerging risks within the MCA framework.
• Support the transformation and optimization of MCA processes through workflow automation, reporting enhancements, and integration of risk and control data sources.
• Develop governance and reporting frameworks that provide senior management, governance committees, regulators, and other stakeholders with accurate, timely, and actionable insights.
• Ensure data integrity, completeness, and consistency across MCA systems, reporting platforms, and governance processes.
• Support the preparation of executive-level reporting, including key control indicators (KCIs), MCA metrics, thematic analysis, and risk insights.
• Collaborate with governance committees and control functions to monitor action plans, track remediation activities, and drive accountability for control-related issues.
• Gather business requirements and translate them into functional and technical specifications for automation initiatives and reporting enhancements.
• Support testing, implementation, and user adoption of MCA automation solutions and process improvements.

Qualifications

• Several years of experience in Operational Risk, MCA, Risk & Controls, Compliance, Internal Audit, Governance, or related functions within the financial services industry.
• Strong understanding of Citi's MCA framework, Operational Risk Management principles, and Risk and Control methodologies.
• Experience designing and implementing automation solutions for risk, control, governance, or regulatory processes.
• Strong analytical and problem-solving skills with the ability to interpret complex risk and control data.
• Experience with data analytics, reporting, and visualization tools such as Power BI, Tableau, Alteryx, SQL, Python, or similar technologies will be a plus.
• Knowledge of process improvement methodologies and automation frameworks.
• Ability to identify process gaps, evaluate control effectiveness, and recommend sustainable solutions.
• Excellent verbal and written communication skills, including the ability to interact effectively with senior leadership and cross-functional stakeholders.
• Strong project management and stakeholder management skills with the ability to manage multiple priorities in a fast-paced environment.
• Advanced proficiency in Microsoft Excel, PowerPoint, Word, and data visualization tools.

Preferred Skills

• Experience with MCA systems, GRC platforms, workflow automation tools, and reporting technologies.
• Knowledge of Agile delivery methodologies and technology implementation practices.
• Experience supporting regulatory examinations, audits, and remediation initiatives.
• Familiarity with data governance, data quality management, and enterprise control frameworks.

Education

• Degree in Risk Management, Information Systems, Data Analytics, Technology, or equivalent professional experience.

What we offer

• A hybrid working model with 3 days in the office and 2 days working remotely, giving you flexibility alongside team connection.
• Exposure to complex, high-value commercial and financial decisions that directly shape vendor strategy at a global scale.
• Access to learning and development resources that support your growth in data analytics, financial governance, and emerging technologies.
• The opportunity to work across finance, sourcing, and technology functions, broadening your professional network and cross-functional expertise.
• Wellbeing support and work-life balance initiatives designed to help you perform at your best.
• Competitive financial benefits and a rewards package aligned to your experience and contribution.

Job Family Group

Controls Governance & Oversight

Job Family

Managers Control Self-Assessment

Time Type

Full time

Most Relevant Skills

Analytical Thinking, Assessment, Business Insights, Constructive Debate, Controls Lifecycle, Controls Management, Data Quality Management, Digital Skills (Including AI), Risk Management Lifecycle, Stakeholder Management.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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