Managing Director - Global Head of Crisis Management and JOC

• Ensure the resilience, continuity and coordinated response of the bank during operational disruptions, crises or emergencies. This role is critical in safeguarding the bank’s reputation, regulatory compliance and customer trust
• The role provides enterprise-wide accountability for preparedness, command and control, escalation and cross-functional mobilisation, ensuring that Barclays can protect customers, colleagues, critical services and assets while sustaining confidence among the Board, regulators and external stakeholders
• Lead the Joint Operations Centres (JOCs) that integrate business units, IT, risk, and compliance functions; align crisis response across local, regional, and global teams; and maintain real-time situational awareness and decision‑making support tools
• Ensure there is compliance with regulatory expectations for crisis management and operational risk (e.g., from the FCA, PRA, or BIS); report to the Board Risk Committee and regulators on preparedness and incident outcomes; and support audits, reviews, and post‑incident reporting
• Develop and maintain enterprise wide crisis management frameworks; lead incident response teams during disruptions (e.g., cyberattacks, system outages, financial shocks; coordinate with executive leadership, including the Global CISO, regulators, and external partners to manage crises effectively
• Partner with the Resilience Lead and business leadership to sustain the delivery of critical services during and after disruption, aligning recovery priorities to customer, regulatory and enterprise outcomes.
• Ensure an effective framework is in place to deliver consistent internal and external communications in a crisis, including effective incident notification and escalation
• Own the enterprise‑wide communications approach across customers, colleagues, regulators and external partners, working with Legal, Corporate Affairs and supporting functions to manage reputational risk.

Role Responsibilities

• Ensure the resilience, continuity and coordinated response of the bank during operational disruptions, crises or emergencies. This role is critical in safeguarding the bank’s reputation, regulatory compliance and customer trust
• The role provides enterprise‑wide accountability for preparedness, command and control, escalation and cross‑functional mobilisation, ensuring that Barclays can protect customers, colleagues, critical services and assets while sustaining confidence among the Board, regulators and external stakeholders
• Lead the Joint Operations Centres (JOCs) that integrate business units, IT, risk, and compliance functions; align crisis response across local, regional, and global teams; and maintain real‑time situational awareness and decision‑making support tools
• Ensure there is compliance with regulatory expectations for crisis management and operational risk (e.g., from the FCA, PRA, or BIS); report to the Board Risk Committee and regulators on preparedness and incident outcomes; and support audits, reviews, and post‑incident reporting
• Develop and maintain enterprise wide crisis management frameworks; lead incident response teams during disruptions (e.g., cyberattacks, system outages, financial shocks; coordinate with executive leadership, including the Global CISO, regulators, and external partners to manage crises effectively
• Partner with the Resilience Lead and business leadership to sustain the delivery of critical services during and after disruption, aligning recovery priorities to customer, regulatory and enterprise outcomes.
• Ensure an effective framework is in place to deliver consistent internal and external communications in a crisis, including effective incident notification and escalation
• Own the enterprise‑wide communications approach across customers, colleagues, regulators and external partners, working with Legal, Corporate Affairs and supporting functions to manage reputational risk.

Role Requirements

• Deep understanding of the Joint Operations Centres planning and operational processes that leads to seamless execution of operational incident management
• Knowledge of crisis management frameworks (contingency planning, incident escalation and strategic oversight) and the ability to lead during high pressure, time sensitive situations
• Technical understanding of physical and digital infrastructure, security and operational risks
• The ability to interpret and act on real time intelligence and identify business impacts and ensure effective preparedness planning.
• Know how to implement knowledge management systems across all global locations to reduce information silos and support effective decision making
• Understand the external landscape and dependencies this brings to the Bank - including the geo‑political landscape, navigating regulatory, sector wide and operational risks
• Responds flexibly to unexpected and evolving events, maintaining composure and inspiring confidence through periods of significant uncertainty.
• Demonstrates a strong track record of implementing Group‑wide innovation and continuous improvement, embedding lessons from live incidents, post‑incident reviews and exercises into preparedness, response and recovery.
• Leads crisis leadership team meetings at Board and ExCo Level, also having the communication and influencing skills to conduct training activities with the same group
• Management of enterprise wide risk crisis communications processes to ensure prompt consistent group wide communication to customers, colleagues and regulators
• Have extensive experience in effective communications and be able to influence and negotiate across the 5 business divisions, globally and to the points of contact in the regions where there is a Barclays footprint
• Lead and drive consistent communications with internal and external stakeholders such PR, legal and supporting functions to manage reputational risk.

Managing Director Expectations

• To manage a large, complex or diverse function and take accountability for the strategic direction of the function to significantly strengthen successful and efficient businesses and contribute to the strategic initiatives of the Barclays Group
• Lead and mentor high performing teams and embed a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects, act as a profound technical expert and thought leader, Identifying new and innovative/ground breaking ways of working. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.
• Drive and achieve overall success and / or competitiveness of a business division by influencing senior leaders and committees.
• Strategically assess and manage risks to protect the business division / function and growth.
• Influence company policy and develop functional procedures in conjunction with senior leaders / strategic positions across the business.
• Demonstrate interpretative thinking for innovative solutions in complex situations and conceptual thinking in completely new situations.
• Exercise management authority to make significant / complex business and strategic decisions that impact the Barclays Group, business division or function.
• Negotiate with and influence stakeholders at a senior level both internally and externally and foster growth for Barclays business.
• Mandated as the business division/ functional spokesperson or representative to external bodies and shapes the public image of Barclays.
• Demonstrate exceptional knowledge of how business divisions and functions integrate with the Group to achieve the overall business objectives alongside industry theories and practices within own discipline.
• Maintain broad and comprehensive functional expertise and significant product knowledge.
• Accountable for the control and governance agenda of the business division / function.
• Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

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