Mandarin-Speaking Guest Experience Lead

Ponant Cruises seeks a Mandarin-speaking Guest Experience Coordinator aboard our luxury fleet. You will coordinate guest services across hotel operations, liaise with crew, respond to guest needs, and ensure compliance with Ponant standards to enhance guest satisfaction and NPS.

Reporting to the Hotel Manager with a dotted line to the Cruise Director, you will drive cross-department collaboration, manage guest feedback, and organize events onboard.

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