Mandarin speaking Job-Mandarin speaking Customer Claim Specialist-wm

Your New Job Title: Mandarin speaking Customer Claim Specialist - Reading

Ref: 23214

Job Title: Mandarin speaking Customer Claim Specialist - Reading

The Skills You'll Need: Mandarin, accounting, customer claim, administration, good communication.

Your New Salary: Up to £30k, depending on experience

Office based (Reading)

Perm

Working hours: 9:00am-5:30pm

Start: ASAP

To be successful in this role our client has said it is essential that candidates:

• are fluent in Mandarin
• are good at Excel with accounting knowledge

What You'll be Doing:

• Organize, archive, and maintain files for easy and timely access.
• Perform data entry and database management, focusing on accuracy and completeness.
• Handle internal and external communications, ensuring timely information flow.
• Maintain customer insurance data, update receivables, and manage entries on the insurance portal.
• Review customer claims and collect required documentation for managerial evaluation.
• Communicate with the sales team and customers to resolve claim-related issues.
• Issue credit notes through the internal system.

The Skills You’ll Need to Succeed:

• Ability to work cross-culturally and adapt to diverse work practices.
• Understanding of the business-to-business environment.
• Strong collaboration skills to coordinate with partners and departments.
• Proven ability to manage tight deadlines across multiple projects.
• Proficient in Microsoft Office, especially Excel (familiarity with advanced functions preferred).
• Fluent in English with strong written and verbal communication skills.
• Excellent attention to detail, self-motivation, and problem-solving abilities.
• Ability to work independently and as part of a team.
• Prior experience in a similar role is preferred.
• Bachelor’s degree in any discipline.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

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