Mandarin speaking reservations and ticketing agent

Airline Reservations and ticketing Agent – Mandarin Speaking

London | £29,000 + benefits | Monday to Friday | Office based

An expanding airline based in central London is looking for an experienced Airline Reservations Agent to join their team.

You’ll need at least two years’ experience in travel reservations and ticketing, with strong Amadeus knowledge and fluent Mandarin and English.

As an Airline Reservations and ticketing Agent, you will:

• Take reservation calls from direct passengers and trade partners
• Make airline bookings, changes and ancillary bookings
• Issue and reissue tickets and EMDs, including manual fare builds
• Deal with ticket reissues, upgrades, reroutes and lost tickets
• Process ticket invoices and payments
• Complete daily and monthly airline sales reports and reconciliations
• Provide excellent customer service by telephone and face-to-face
• Manage group bookings and tour operator allocations
• Issue contractual terms and conditions in line with individual airline requirements
• Liaise with local airline management and head office
• Ensure all bookings and transactions comply with airline and company procedures

As a Reservations and Ticketing Agent You will have:

• Minimum 2 years’ experience in a travel reservations and ticketing role
• Strong Amadeus reservations, fares and e-ticketing experience
• Experience with other GDS systems will also be considered
• Fluent Mandarin and English
• Good knowledge of MS Word, Excel and Outlook
• Excellent telephone manner and customer service skills
• Ability to work accurately under pressure
• Good team-working skills

Additional information:

• Salary around £29,000
• Monday to Friday, 5 days per week office based
• 21 days’ holiday, increasing with service
• Life and medical insurance
• Great office location in the heart of the city

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