Match Day Hospitality Manager

We are currently recruiting for customer focused match day hospitality managers for stadia in the Yorkshire region to support with their match day operations.

Who we are?

Verve People are a leading Hospitality Agency in Manchester. We specialise in providing trained and professional staff to some of the most exciting and popular venues and events.

We work closely with our teams to ensure they're happy, professional, and ready to develop their careers in hospitality and customer-facing roles.

What will I be doing?

You will take charge and ownership of your designated hospitality area, which could include corporate hospitality boxes or the stadium restaurant. You will organise the hospitality staff to ensure smooth and successful deliver of service, working with the kitchen team to manage food delivery, food safety and allergens.

You will represent both the client and Verve People in a professional and friendly manner, whilst delivering high levels of service to all guests.

The role will also include but not be limited to:

• Ensure area is setup prior to guests arrival.
• To attend pre-match managers briefings
• Conduct a comprehensive staff briefing prior to service, ensuing all staff are in correct uniform and standards are being met
• To liaise with the kitchen team, ensuring all food products are serviced in line with timings specified.
• A thorough understanding of food and beverage packages and menus.
• Working in adherence with Food Allergens information and service procedures.
• Ensuring that both bar and food staff are attentive to guests needs, working in a timely manner to minimise any wait times.
• Ensuring all food and beverage products serviced are of the highest possible standard, well presented and with correct garnish.
• Maintaining a safe and tidy working environment, with any defective equipment reported.
• Deal with customer and staff complaints effectively and efficiently.
• To accurately and thoroughly record all guest feedback.
• Ensure area is fully cleaned with stock secured at the end of shift.
• Be flexible & adaptable to changes, working in different areas as necessary due to business demands or in line with any reasonable request.
• To comply fully with all regulations relating to Health and Safety.

What do I need?

Previous front of house management / supervisory experience is needed for the role, however, more important is your commitment to work hard and the ability to positively impact the customer experience!

• Excellent verbal communication skills
• Being friendly yet professional
• Good attention to detail and punctuality
• Experience within a hospitality, catering or bar setting
• Experience in managing a team
• Organised and able to multi task
• Hard working, polite, friendly & confident
• Have a passion for and knowledge of all things hospitality

What do I get in return?

• Pay up to £16.50 an hour

• A friendly and supportive office team

• Weekly pay

• Ongoing training and development opportunities

• Ability to work in and experience some fantastic stadia

• Opportunities for promotion and progression

Verve People are committed to being an Equal Opportunities employer, and do not discriminate against any candidate on the grounds of age, disability, sex, gender identity, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships, or other applicable legally protected characteristics.

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