Medical Diagnostic Field Service Engineer

Medical Diagnostic Field Service Engineer

Vacancy Title: Medical Diagnostic Field Service Engineer

Vacancy Title: Medical Diagnostic Field Service Engineer Contract Type: Permanent Location: Essex Industry: TECHNICAL & ENGINEERING Medical Devices SCIENTIFIC Salary: £41,000 per annum Start Date: REF: J Contact Name: Hannah Williams Contact Email: Vacancy Published: 3 months ago Role: - Medical Diagnostic Field Service Engineer
Location: - Covering South Central England region
Salary: - £41,000 per annum plus 10% bonus paid out quarterly & Company Car
Set up:- Avg 37.5 hours a week - 5 days a week on the road (one job per day)
We are currently recruiting for a Field-based Service Engineer responsible for delivering high-quality technical support, maintenance, installation, and repair services for diagnostic and laboratory instrumentation across customer sites. The role involves managing a designated customer base, resolving technical issues, maintaining strong customer relationships, and supporting the continued growth of the business through excellent service delivery.

Key Responsibilities

• Carry out installation, servicing, preventative maintenance, repair, and decommissioning of laboratory and diagnostic equipment.
• Respond to instrument breakdowns and provide timely on-site and remote technical support.
• Manage customer sites, workload, and service schedules effectively to meet customer and business needs.
• Maintain accurate stock control and coordinate the return of faulty components.
• Produce detailed service reports and maintain service records.
• Support colleagues with technical guidance and contribute to continuous improvement initiatives.
• Participate in the on-call rota for out-of-hours technical support.
• Promote excellent customer relationships and identify potential business opportunities.

The Person

• Experience servicing, repairing, and supporting medical diagnostic or laboratory equipment.
• Strong fault-finding skills across electrical, electronic, mechanical, and fluidics systems.
• Good understanding of IT systems, Microsoft Office, Windows environments, and diagnostic software.
• Ability to read schematic and circuit diagrams and use electrical test equipment.
• Excellent communication, customer service, organisation, and time management skills.
• Self-motivated, flexible, and able to work independently in a field-based role.
• Electrical/Electronic Engineering qualification (minimum City & Guilds Level 3 or equivalent preferred).
• Previous field service engineering experience within medical or scientific instrumentation.
• Full UK driving licence and willingness to travel nationwide, including occasional overnight stays.
• Comfortable working under pressure while maintaining high service standards and attention to detail.

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