Medical Receptionist Administration Apprenticeship

Introduction

We are looking for a medical receptionist apprentice to join our team. The role requires a switched-on individual who is self-motivated and highly organised. Attention to detail, a high level of accuracy, fantastic customer service and communication skills are very important to be a success in this role.

About the Employer

Moseley Medical Centre is a UK GP practice providing family health services, including advice, vaccinations, prescriptions, and treatment.

What You\'ll Do

To provide a confidential, efficient and effective service to patients of the practice, always ensuring that patients and visitors are in no doubt that the practice is a provider of quality service in all that we do.

Main Duties

• Booking, cancelling and revising appointments for patients for a variety of healthcare professionals within the health centre
• Registering patient arrivals within the health centre
• Answering the telephone, transferring calls and taking messages
• Taking enquiries and requests for repeat medication from patients
• Keeping the waiting area a safe environment for all users
• Dealing with incoming and outgoing post
• Filing patient notes (both electronic and paper)
• Dealing with new and temporary patient registrations
• Ensuring all letters and samples are ready for courier collection
• Updating patient demographic changes on the system
• Liaise with other support services when needed
• Any other reasonable duties

Training Outcome

• Full-time post following completion of the apprenticeship programme

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Initiative

Qualifications

• Desired - GCSE - English - 4/C
• Desired - GCSE - Maths - 4/C

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday, between 8am-5pm.

Expected Duration: 1 Year 6 Months

Training Provider: CAVITY DENTAL TRAINING LIMITED

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