Medical Receptionist/Care Navigator

About the Role

Tile House Surgery is seeking an enthusiastic, proactive medical receptionist/care navigator to join our friendly and supportive team. This role is offered on a part-time basis of 24 hours per week, Monday to Friday. This will take the form of 4 x 6-hour shifts (a mix of 7:30am–1:30pm and 1:00pm–7:00pm).

This is a vital front-line role, central to ensuring our patients receive a positive experience and are supported to access the right services at the right time. As a medical receptionist/care navigator, you will be the first point of contact for patients, dealing with queries face-to-face, online and by telephone. The role is varied and goes beyond answering phones and booking appointments, playing an important part in supporting clinical staff and keeping practice systems running smoothly.

Key responsibilities

• Greeting and directing patients in a professional and friendly manner
• Booking, cancelling and rearranging patient appointments
• Navigating patients to the most appropriate clinician
• Answering telephone calls promptly and efficiently
• Managing incoming emails in line with practice procedure
• Registering new patients
• Handing out letters, completed forms and specimen bottles
• Dealing with requests for information, problems and complaints appropriately
• Advising patients on practice procedures and services
• Assisting GPs and the wider clinical team with requests
• Referring patients to local domiciliary and support services
• Helping to ensure patient records are accurate and up to date

About the Candidate

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Previous medical or healthcare receptionist experience is desirable but not essential.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Full training will be provided on our clinical database.

About Us

Tile House Surgery is a large training practice, serving a patient population of 13,500. We pride ourselves on the level of care we provide to our patients and staff. We operate the SystmOne clinical system and have a history of high QOF achievement and a CQC rating of Good across all domains.

We can offer the following benefits:

• Supportive and friendly environment
• Flexible working hours within the constraints of surgery opening hours and cover required
• Peer support
• 25 days' holiday (pro rata) + bank holidays
• NHS pension
• Free on-site parking

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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