Medical Records Assistant

Job Vacancy

Holmes and Hills are a large and growing regional law firm with its heart in East Anglia with seven offices across Essex and Suffolk. Our 200 legal industry professionals work in partnership with clients to provide truly proactive legal services through personal relationships.

Acting as a trusted advisor to individuals, businesses and local authorities, the solicitors and support staff at Holmes & Hills take the time to understand clients’ objectives before delivering practical advice through a personal and accessible approach.

THE ROLE

We have an exciting opportunity for Medical Records Assistant to join our Clinical Negligence and Person Injury team.

Based in our Marks Tey office, your role will be to coordinate and prepare chronologies of medical records and paginated bundles working alongside out in-house nurse.

• Please note: This role will be Tuesday - Friday 29.5 hours per week

We will be reviewing applications after 2nd September 2026

Day to Day Duties will include

• Making Access Requests for medical records with associated follow up
• Obtaining additional or missing records or information
• Inputting data into, updating and monitoring the Medical Records Database
• Perusing and collating medical records and advising on quality and when records are missing, or records are required from other healthcare providers
• Sorting medical records to produce relevant chronologies.
• Paginating medical records
• Assisting with taking new claims enquiries and obtaining all relevant information when required
• Liaising with clients and third parties over the phone or by email
• Updating internal systems
• Assisting Fee Earners and carrying out other ad hoc tasks that assist the team.
• Maintaining compliance in accordance with internal policies and GDPR

WHAT EXPERIENCE DO I NEED?

We are looking for an experienced medical secretary, nurse, Legal Administrative Support Secretary or Legal Assistant looking for their next role. You should demonstrate an interest for working within a Clinical Negligence and Serious Injury department and will ideally have previous experience of working in a role that has had to deal with medical records and chronologies.

WHAT SKILLS SHOULD I HAVE?

• Conscientious and meticulous with great attention to detail
• Strong IT skills, particularly experience with having used customer/client databases and MS packages such as Outlook, Word and Excel
• Analytical skills
• Excellent communication skills (written and verbal)
• A great team player
• Flexible
• Results orientated

WHAT ARE WE OFFERING?

• A supportive, relaxed and flexible work environment in an experienced and growing Clinical Negligence team.
• 28 days holiday per year, plus bank holidays
• Medicash cash back schemes after 1 years’ service
• Life Insurance
• EAP and various other physical and mental wellbeing support services including virtual GP access 24/7
• Family friendly policies such as enhanced maternity and paternity pay plus, family events leave
• Company sick pay
• Cycle scheme

At Holmes & Hills we are proud to have a culture of sharing, collaboration and mutual respect. We are genuine, authentic and down to earth. We are passionate about what we do and how we do it and believe our Values demonstrate the quality and commitment we give to our many clients. These values run through the core of our firm and are fundamental to the develop and progression of our 200 highly valued colleagues.

We off a benefits package that we believe gives all of our colleagues a bit of everything but in addition to these material benefits, we also offer the opportunity to work for a progressive, modern and inspiring law firm in a regional area that brings with it, the benefit of a good work/life balance, flexibility and family focussed and with genuine opportunity to progress and develop evidenced by our commitment to our Career Pathway and Training Pathway.

About Us

Holmes & Hills Solicitors is a large regional firm of solicitors with seven offices across Essex and Suffolk and over 200 legal professionals across a number of specialist departments. Holmes & Hills works in partnership with clients across East Anglia, including businesses, individuals, families and local authorities to build long standing relationships, protect clients' interests and support clients' growth and development.

Working in partnership with businesses and individuals

Holmes & Hills' large team of legal experts work in partnership with individuals and organisations to provide them with truly proactive legal services through personal relationships. Acting as a trusted advisor to clients, we take the time to understand clients' needs and objectives before delivering practical advice through a personal and accessible approach.

Independently recognised as a leading law firm

Holmes & Hills Solicitors is independently recognised by The Legal 500 and Chambers & Partners - two independent directories of the UK’s top law firms - as being a leading supplier of legal services in the region.

These accreditations give our clients the confidence that the legal advice and representation they receive from Holmes & Hills is some of the best available.

Our clients range from established and growing businesses whose brands are recognised and sold around the world and local authorities across the region, through to families and first-time home buyers.

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