Medical Secretary/Booking Administrator - Peterborough | North West Anglia NHS Foundation Trust

Medical Secretary/Booking Administrator - Peterborough | North West Anglia NHS Foundation Trust

Assisting in the provision of an efficient and responsive service, required to support Consultants and their medical team to ensure the provision of a patient pathway, which is receptive to the needs of the patient and responsive to Trust requirements.

Please Note the advert may close sooner than the date advertised due to levels of interest, closing of the advert will happen with no notice

• Provide efficient and comprehensive secretarial and administrative support within the Orthopaedic Department.
• Ensure that you contribute to the department operating to the highest standards and that it not only meets but exceeds customer expectations.
• Be responsible for ensuring that all duties are carried out in accordance with the correct procedures and policies.
• Ensure patients receive accurate admission information using the Patient Administration System (PAS), under the guidance of the Senior Medical Secretary/Booking Administrator.
• Select patients for admission from the in turn waiting list and/or respond to consultant's requests. Identify and discuss any problems and initiate and communicate any actions that need to be taken.
• Act as the first point of contact for waiting list enquiries from patients, GPs and other parties providing information within confidentiality and data protection guidelines.
• Actively take part in weekly team meetings to ensure the department is flexible in its approach to changing workloads.
• Deal sensitively and effectively with telephone enquiries from patients, relatives and colleagues ensuring confidentiality is maintained at all times.
• Manage the 18 week pathway and be proactive in reducing waiting times.
• Liaise directly with the patients to agree their admission dates.
• Support workloads within the Orthopaedic Department and cover for colleagues in their absence.
• Priority will be given to colleagues identified as at risk through the Trust's redeployment process.

Please refer to the job description and person specification for information regarding the job role.

This advert closes on Monday 10 Aug 2026

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