Meetings and Events Head Waiter/ Waitress

Become a Londoner

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London's first 'Super Boutique' hotel.

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

We are currently recruiting for Meetings and Events Head Waiter/ess to join The Londoner and its standout Meetings and Events operations team.

Overview

• Lead and supervise a team of Waiters and Event Servers during meetings and events.
• Ensure all functions are delivered in line with the hotel's luxury service standards.
• Brief team members before service, allocating duties and ensuring operational readiness.
• Maintain exceptional guest engagement and respond promptly to requests and feedback.
• Oversee the set-up, execution, and breakdown of events and banqueting functions.
• Liaise with the Kitchen, Events, and Operations teams to ensure seamless service delivery.
• Monitor service quality, presentation standards, and guest satisfaction throughout events.
• Assist with training and coaching team members to enhance performance and service excellence.
• Ensure compliance with food safety, health & safety, and licensing regulations.
• Support managers with stock control, equipment management, and operational administration as required.

About You

• Previous experience as a Head Waiter, Senior Waiter, Banqueting Supervisor, or similar role within a luxury hotel or high-end events venue.
• Strong understanding of Meetings & Events and Banqueting Operations.
• Excellent leadership and team management skills.
• Outstanding communication and interpersonal abilities.
• A passion for delivering exceptional guest service.
• Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
• Flexibility to work evenings, weekends, and public holidays as required by the business.

Company Benefits

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year

Additional Benefits

• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence

Compensation: Competitive salary

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