Meetings and Events Operations Manager

About the Role

You will be a visible, floor‑based leader, ensuring the smooth delivery of conferences, banquets, corporate events, and social functions across three dedicated events floors, including our spectacular ballroom accommodating 600 guests seated or 1,100 standing.

You will oversee a core team of around 15 full‑time colleagues, supported by agency staff during peak periods. Working closely with the Meetings & Events Operations Manager, you will guide and support the allocated Event Manager Team for each function — checking in with them, offering solutions, and ensuring they are fully prepared. You will also act as a key client contact, meeting with organisers, maintaining strong relationships, and taking ownership of VIP events where required.

Alongside operational leadership, you will help manage labour costs in line with business levels, understand departmental budgets, and contribute to ongoing team training and development.

Key Responsibilities

• Support the Meetings & Events Operations Manager in the day‑to‑day leadership of the department
• Lead, motivate, and inspire full‑time and agency team members during events
• Guide and support the allocated Event Manager for each function
• Act as a main client contact, offering proactive solutions and ensuring exceptional service
• Run and support VIP events with a strong guest‑facing presence
• Manage staffing levels, rotas, deployment, and labour costs in line with business needs
• Ensure service standards reflect the luxury positioning of The Londoner Hotel
• Maintain compliance with health & safety, licensing, and brand standards
• Work closely with Sales, Kitchen, AV, and wider hotel teams to deliver seamless events
• Support training, coaching, and development of the events team
• Assist with cost control while maintaining exceptional quality

About You

• Experience in meetings & events, banqueting, or large‑scale hotel operations
• A natural leader who enjoys being operational and guest‑facing
• Confident supervising teams and supporting Event Managers
• Strong client‑facing skills with a solutions‑focused approach
• Highly organised with excellent attention to detail
• Calm, professional, and adaptable in a fast‑paced environment
• Flexible with evenings, weekends, and event‑driven schedules

Company Benefits

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Compensation: Competitive salary

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