Mental Health Support Officer

About the Role

Our client is actively seeking a compassionate and experienced Mental Health Support Officer to join their fully remote team, serving the Portsmouth area. This crucial role involves providing essential support and guidance to individuals experiencing mental health challenges, empowering them to manage their conditions and improve their quality of life. You will work closely with clients through various digital channels, offering emotional support, practical advice, and connecting them with appropriate resources. This is an excellent opportunity for a dedicated professional who is passionate about mental well-being and thrives in a flexible, remote-first setting.

Key Responsibilities

• Provide accessible, person-centred mental health support through phone, video calls, and secure messaging platforms.
• Assist clients in developing coping strategies and self-management skills for their mental health conditions.
• Offer emotional support and a non-judgmental listening ear to individuals in distress.
• Facilitate referrals to specialist mental health services, counselling, and other support networks.
• Maintain accurate and confidential client records, adhering to data protection and privacy regulations.
• Collaborate with colleagues and external stakeholders to ensure a coordinated and holistic approach to client care.

Requirements

• A relevant qualification in mental health, psychology, social work, or a related field.
• Previous experience working in mental health support or a similar caring profession.
• Strong understanding of mental health conditions, recovery principles, and therapeutic approaches.
• Excellent communication, active listening, and empathy skills.
• Proficiency in using digital communication tools and virtual support platforms.
• Ability to work independently, manage time effectively, and maintain professional boundaries in a remote setting.

Benefits

• Competitive salary package and benefits.
• Fully remote position offering excellent work-life balance and flexibility.
• Opportunities for continuous professional development and specialized training in mental health.
• Generous annual leave entitlement.
• The profound reward of supporting individuals' mental well-being across the Portsmouth region remotely.