MERKUR Slots (OASIS) - Team Member - North Street, Belfast

Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on! Position: Team Member Location: North Street, Belfast Hourly rate: £10.94-£12.80ph Hours per week: 37 per week (between the hours of ), including weekends and public holidays. Full flexibility is required.

At Oasis Retail Services/MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time. Working as a Team Member you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!

Who Are Oasis? Oasis is an established, major gaming operator in Northern Ireland, operating Adult Gaming Centres and a Family Entertainment Centre and became part of the UK MERKUR Family in late 2025. Oasis continues to go from strength to strength.

Have we got your attention? Want to know what's in it for you?

About you:

We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service. We need you to be flexible and able to work on a rota basis that includes weekends and Bank Holidays. You must be able to work on your own initiative, as well as part of a team.

Essential Criteria

• Minimum of 1 years' customer service experience
• Minimum of 1 years' cash handling experience
• Excellent customer service skills
• Proficient with Microsoft computer systems such as outlook, word, excel
• Ability to move and lift machines

Desirable Criteria

• Previous industry experience or knowledge
• GCSE or equivalent in Maths and English

Benefits:

• 28 days holiday (including Bank Holidays)
• Contributory Pension Scheme
• Excellent Career Progression Opportunities
• Training and Development

Your Role will include:

• Working closely with the Venue Manager and supervisors on the following:
• Ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
• Ensure high standards of service and hospitality are always delivered to all customers and ensure that customer service is carried out in line with company standards.
• Maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
• Ensuring Company policies and procedures are adhered to.
• Monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
• Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
• Gain a good understanding of all company policies and procedures around safeguarding and challenge 25
• Report any machine faults and errors immediately.
• Any other duties as required.
• Generally working within your allocated branch, although there may be requirements to cover in other Oasis Branches.
• To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.

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