Microsoft Surestep Manager

Over the past decade, Westcoast Cloud has experienced substantial growth. The team now comprises over 70 members, and the company is recognised as a leading Cloud Solution Provider. Westcoast Cloud has been honoured multiple times with the Cloud Distributor of the Year award at the CRN UK Channel Awards, in addition to winning numerous CRN Marketing awards.

This position is offered on a hybrid basis, allowing work from our modern offices in Theale, Reading (near M4 Junction 12), which feature ample parking and are conveniently located near Theale Train Station.

The Job Role

You’ll play a key part in the growth of the Westcoast Cloud business, through identifying new reseller opportunities across the UK and Ireland. You’ll open and build the relationship with existing resellers, qualifying the opportunities and seeing them through the Westcoast Cloud expertise and offerings, as well as assisting your team in helping them accelerate Microsoft’s Partner Offerings.

You’ll visit customer sites for meetings, presenting the full range of Cloud products and services – selling the benefits, running training bootcamps, lunch and learns and attending our range of events.

As the main point of contact for our Surestep ambassadors, yourself and your team will be expected to deliver a high level of customer service when supporting them with queries and issues and going above and beyond to provide support where and when necessary.

You’ll need some previous experience selling within the IT channel, either at a distributor or reseller, ideally with experience with either Microsoft or Cloud. You’ll have a track record in new business development, as well as a drive to succeed in a fast-paced, hard-working environment.

Your Day-to-Day Responsibilities Will Include:

• Qualify Partner opportunities and build relationships with our Partners.
• Manage a team responsible for our Microsoft Surestep offerings.
• Maintain a high degree of customer services for all Partners and your team keeping on top of queries and adhere to all service management principles
• Take ownership of Partner challenges and be proactive when dealing with Partners
• Signpost effectively and efficiently within the cloud team and to other parts of the business.
• Assist in creating business plans
• Visiting customer sites for meetings/presentations to promote Microsoft offerings
• Monitor progress against customer SLA’s to ensure customer service levels are achieved
• Record activities on CRM
• Maintain & develop technical skills/Certifications as required

Is this the role for you?

To be successful in this role you will have some of the following skills and experience and the desire to develop in other areas:

• A track record in sales, with experience selling in the IT channel (distributor or reseller)
• Passionate about software and delivering excellence
• An excellent communicator and relationship builder, including excellent presentation skills
• Ability to adapt your approach to support both skilled and unskilled users
• Ability to adapt to changing situations with confidence and professionalism
• Entrepreneurial and ambitious – driven to succeed
• Excellent problem-solving skills, able to learn and apply past experiences to situations
• Embraces collaboration and celebrates success
• A willingness to learn and committed to your own personal development
• Willingness to travel in the UK and Ireland

What’s in It for You?

This is a fantastic opportunity to immerse yourself in the IT industry, build lasting relationships, and grow with a Sunday Times Top Track 100 company.

• Growth Opportunities: We offer training and development opportunities to help you reach your full potential. Whether it’s funded apprenticeships, work-based studies, or professional qualifications, we’ve got you covered.
• Generous Benefits Package: Enjoy 25 days of holiday, employee referral bonuses, perks and discounts. (Theale only – New fully equipped gym available 24/7).
• Wellbeing Support: Access to Westcoast Wellbeing services including mental health counselling, virtual GP services, physiotherapy, life insurance, eye care schemes, and more.
• Community & Connection: Our teams enjoy social and charitable events throughout the year, fostering a strong sense of belonging.

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