Migration Administration Officer

About the Role

ARA is seeking a highly organised and client-focused Migration Administration Officer to join our Migration Services Team. This role provides essential administrative support to ARA’s registered Migration Agents and Migration Lawyers, helping clients access accurate, realistic and compassionate support with visa, residency and citizenship matters.

The successful candidate will be the first point of contact for many migration services enquiries and will play an important role in client intake, documentation, appointments, records, invoicing and service coordination. This position would suit someone with strong attention to detail, excellent customer service skills and the ability to work respectfully with people from diverse cultural and linguistic backgrounds. Proficiency in a language commonly spoken by people seeking to enter Australia on a humanitarian visa is highly desirable.

This is an opportunity to contribute to meaningful work that supports refugees, migrants and families seeking to build secure and connected lives in Australia. You will be part of a compassionate and purpose-driven organisation with a long history of community service and advocacy.

Key Responsibilities

• Provide a professional and welcoming response to migration services enquiries in person, by phone and by email.
• Support client registration and intake, including data entry, documentation collection, invoicing and payment receipting.
• Liaise with clients to obtain additional information and supporting documents for applications.
• Provide administrative and interpretingsupport to Migration Agents and Migration Lawyers, including appointment scheduling, record keeping and report preparation.
• Respond to requests for additional information from the Department as directed by Migration Agents or Migration Lawyers.
• Coordinate bookings, venues and materials for migration information sessions and seminars.
• Work collaboratively with internal teams and external stakeholders to support smooth service delivery.
• Maintain accurate records and provide regular updates to your line manager on service delivery and any significant issues.

We are seeking 2 candidates to fill this role (1 x Spanish speaking @ 2 days per week; 1 x Arabic speaking @ 2 days per week) on a permanent part-time basis. The role is classified at SCHADS Award Level 2.

About You

You will bring strong administrative skills, sound judgement and a respectful, client-centred approach. You will be comfortable working in a busy environment, handling confidential information, managing competing priorities and communicating clearly with clients, colleagues and service providers.

Why work for ARA?

ARA's employees love the sense of belonging from being part of a welcoming and caring team with a strong sense of purpose. ARA doesn't just list its values on posters, but lives by them: We Care; We Are Courageous; and We Are Community.

We have a highly diverse workforce of over 95 people, working from modern facilities in the northern suburbs of Adelaide across three sites in Salisbury, with outreach services in the south, east and west of Adelaide. The diversity of the team covers many cultures, ethnicities, religions, and languages to create a truly multicultural workplace with most staff bringing lived experience of being a refugee or recently arrived migrant. We celebrate our diversity because it lies at the heart of our mission: building inclusive, welcoming communities where people from all backgrounds especially refugees and migrants can thrive.

In addition to industry standard salaries ARA offers employees generous salary packaging opportunities as a not-for-profit PBI (salary sacrifice), flexible working arrangements, support with ongoing personal and professional development, and cultural leave in support of religious and cultural observances.

ARA is committed to equal employment opportunity. Individuals from culturally and linguistically diverse backgrounds and communities are strongly encouraged to apply.

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