ML/AI Engineer

Welcome to the Parliamentary and Health Service Ombudsman (PHSO) careers page.

If you are an internal applicant, you will need to log into your MyHR employee self service to apply for the role.

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Interview dates:(in person)28 & 30 September 2026

About us

At The Parliamentary and Health Service Ombudsman, we make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where, how and why public services sometimes fall short andfail toput people first. Weshare findings from our casework to help Parliament scrutinise public service providers. We also share our findings more widely to help drive improvements in public services and complaint handling.

Our culture is open,friendlyand supportive. We listen, we learn, and we treat everyone with dignity and respect. Inclusion and wellbeing are at the heart of how we work, and we strive to create a workplace where every colleague feels valued,supportedand able to thrive.

We work in a modern, flexible way built on trust and autonomy. You will split your time between working from home and spending around 40% of your week in our Manchester office, where collaboration and connection with your team are an important part of how we work.

The role

As an ML/AI Engineer, you will design,buildandoperatesecure,scalableand reliable AI-enabled systems that support the delivery of live digital services. Working across the full machine learning lifecycle, you will develop, test, deploy and continuously improve ML and AI models, ensuring they perform effectively in production environments.

You will be responsible for ensuring AI solutions are technically robust, observable, explainable and maintainable, with appropriate controls in place to manage model,serviceand data risks. Working closely with multidisciplinary teams, you will help embed AI capabilities into services while ensuring compliance with governance,assuranceand security requirements.

This role is ideal for someone passionate about delivering innovative AI solutions responsibly, balancing technical excellence with a strong focus on user impact,safetyand trust.

What we are looking for

• experience with cloud ‑ based ML platforms and pipelines
• strong software engineering skills applied to ML and AI systems
• deep practical knowledge of productionMLOps/LLMOpsconcepts including monitoring and versioning
• experience working with the Microsoft data and ML stack including Azure SQL, Cosmos DB, Model foundry, and Azure Databricks

We recognise the value of lived experience.If you have experienceofcomplainingaboutany public body, we strongly encourage you to apply.

• Civil Service Pension scheme
• 32.5days annual leave(plus bank holidays on top)
• hybridworking,40%office based
• access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
• comprehensivelearning anddevelopmentprogramme
• employee discount scheme across hundreds of retailers
• bicycle loan scheme
• season ticket loan
• paid for professional memberships

Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included,

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