Mobile Support Engineer (West Midlands)

Job type: Permanent Location: England Closing date: Thursday 24 Sep :00 "We reserve the right to close this vacancy early if we receive sufficient applications from suitably qualified and experienced candidates. We therefore encourage early applications." All applicants must hold valid right to work in the UK. Please be aware that we are unable to provide visa sponsorship for this position now or in the future. Wrightbus is a fast-paced, high-growth company at the forefront of zero-emission transport solutions. We're looking for skilled and motivated Mobile Service Engineers to deliver exceptional aftersales support to our customers across the UK and beyond. This is a customer-facing role where you'll be instrumental in ensuring Wrightbus remains the preferred supplier through the delivery of world-class service. We are currently seeking Mobile Support Engineers based in the West Midlands area. Shift patterns - 1@ Sunday- Thursday 6.00am-2.00pm 1@ Tuesday- Saturday 6.00am-2.00pm. What You'll Do As a Mobile Service Engineer, you'll be the primary point of contact for customers, resolving vehicle faults efficiently and professionally. You'll build strong relationships, offer expert advice, and ensure technical issues are resolved with minimal disruption. Key responsibilities include: Diagnosing mechanical and electrical faults using advanced diagnostic tools and Wrightbus manuals. Performing warranty and campaign repairs in line with company procedures. Communicating root cause analysis and repair estimates to the Parts & Service Team. Promoting Wrightbus parts and services to customers. Maintaining accurate records and ensuring compliance with audit standards. Supporting customers on-site and at various locations as required. Participating in ongoing training, including factory-based and EV/Hydrogen systems. What We're Looking For NVQ Level 3 / City & Guilds in Heavy Vehicle or PSV Engineering (or equivalent). Minimum 1 year's experience in a heavy vehicle/PSV environment, dealership, or fleet. Strong mechanical and technical skills with the ability to diagnose and repair faults effectively. Flexibility to work weekend or alternative shifts on a rota basis. Why Join Wrightbus? We offer a comprehensive package designed to support your career and wellbeing: Company van (insured, taxed, and fuel covered) Paid from the moment you leave home Enhanced overtime rates (1.3x, 1.5x, 2x) Opportunities to work across the UK, Europe, and Asia Professional development including EV & Hydrogen training IT and diagnostic equipment provided Work with leading operators across the UK Discretionary bonus scheme Life insurance Medicash health scheme Discounts with major retailers Career progression pathways Flexitime options Ready to drive the future of transport? Apply now and become part of a team that's shaping the next generation of sustainable mobility. wbstaff To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below. ADZN1_NI41bf1e1f-b16b-4260-a40a-17c77a06fd15