Mortgage Completions Specialist

Molo is a non-bank lender that offers mortgages in the United Kingdom (“UK” ) to both UK and overseas-resident customers originated through intermediary partners.

Innovation is at the core of our identity, as reflected in our:

• competitive product proposition, fitting a wide array of borrower needs; and
• flexible criteria, serving UK, expat, and non-resident borrowers.

Since launching in 2018, we've led change in the UK mortgage market and have processed over £2 billion in mortgage applications.

Molo is registered with the UK's Financial Conduct Authority (“FCA” ) and is a wholly-owned subsidiary of the privately owned ColCap Financial Limited in Australia (“ColCap” ).

ColCap was established in 2006 by its co-founders who are the Group Chief Executive Officer and Chief Operating Officer respectively and has grown to an Australian and UK loan portfolio in excess of A$20 billion with more than 400 staff located in Australia, the UK and Philippines.

The Mortgage Completions Specialist plays a vital role in progressing mortgage applications from offer through to completion. You’ll be a key point of contact for conveyancers, brokers, and internal teams, helping manage post-offer queries, ensuring the required documentation is received, and supporting the timely release of funds.

Your focus will be on delivering a smooth, accurate, and customer-focused completions journey, in line with internal procedures and regulatory expectations.

This is a London-based role, working closely with our Treasury team to ensure a strong operational partnership between completions and funding activities.

Key Responsibilities:

Completions Process Management

• Manage and progress post-offer mortgage cases through to completion.
• Liaise with conveyancers to resolve outstanding requirements or legal queries.
• Respond to post-offer queries from brokers and customers, ensuring timely and accurate responses.
• Ensure all required documentation is in place before completion, including signed mortgage deeds and certificate of title.
• Coordinate with Treasury to facilitate the release of funds in line with drawdown schedules.

Risk & Compliance Checks

• Conduct final stage checks to confirm all offer conditions have been satisfied before drawdown.
• Flag and elevate potential issues or concerns around documentation, funding, or conveyancer performance.
• Adhere to internal and regulatory controls, maintaining data accuracy and audit readiness.
• Work towards agreed business and team KPIs, including turnaround times and service level targets from offer to completion.
• Participate in process reviews and flag areas for improvement or recurring issues where appropriate.
• Work effectively with colleagues across Operations, Risk, and Compliance to ensure smooth case progression.

What We’re Looking For

We’re seeking a proactive and detail-oriented completions specialist who thrives in a fast-paced environment and can confidently manage the post-offer mortgage journey.

Location : This is a London-based role with a requirement to be in the office at least three days per week. Regular office presence is essential to build a strong working relationship with our Treasury team.

Experience : Proven experience in mortgage completions, with a solid understanding of the end-to-end process from offer to drawdown.

Product Knowledge : Strong working knowledge of both Residential and Complex Buy-to-Let (BTL) lending.

Collaboration : A confident communicator who can build effective working relationships across internal teams, especially with Treasury, Compliance, and Risk.

Attention to Detail : A meticulous approach to documentation and compliance, with an ability to identify and elevate issues proactively.

Organisation : Comfortable juggling multiple cases and priorities, while maintaining accuracy and meeting service expectations.

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