MSK Clinical Service Lead (Full-time)

Every healthcare system in history has been a fundamental trade-off between quality and scale - our mission is to change that. We're building a new category of AI-native healthcare provider, using full-stack care automation to deliver world-class treatment at population scale. Our AI physiotherapy clinic is already democratising access to 24/7 healthcare for NHS patients across the UK, and we're just getting started.

What You’ll Do

You will act as the clinical lead for our team of Senior MSK Physiotherapists, providing guidance and support around complex clinical decision-making, and ensuring high quality care is maintained across the service.

You will serve as the senior clinical point of contact for the physiotherapy team, handling clinical escalations and service-related clinical queries and play a key role in mentoring, development and governance.

You will establish and maintain robust clinical audit and governance structures across the service, ensuring the highest standards of clinical quality, safety and consistency are maintained as we grow.

You will contribute to the expansion of our clinical pathways, ensuring new pathways are developed and launched in line with our clinical governance framework and quality standards.

You will also play an active role in the recruitment of physiotherapists, helping us identify clinicians who meet the high clinical standards required to deliver exceptional care at Flok.

Alongside your leadership responsibilities, to ensure you remain closely connected to our patients and the day-to-day service, you will spend approximately one day per week delivering outstanding remote care to patients across the UK.

About You

• You are an HCPC-registered Advanced Practice Physiotherapist or have equivalent senior clinical leadership experience, with significant experience in MSK physiotherapy
• You are confident autonomously assessing and managing complex cases across the whole spectrum of MSK (especially spinal) conditions
• Strong understanding of clinical governance, quality improvement and risk management, including meeting CQC standards
• Experience mentoring, supervising or supporting the development of other clinicians
• Excellent communication and leadership skills with a passion for developing clinical teams
• You have strong verbal and written communication skills that enable you to deliver effective care remotely
• You practise holistic and evidence-based physiotherapy that emphasises empowerment, goal-orientation, and behaviour change
• You are committed to continuous professional development
• You are enthusiastic about working in person to help drive innovation and high standards at pace – we do not currently offer remote roles

Bonus Points

We don't expect you to have the following but be sure to mention any that you do!

• Experience of working in primary care
• Pelvic health experience
• Research experience
• Experience working with NHS digital clinical safety frameworks, including DCB 0129 and/or DCB 0160

What We Offer

• Opportunity to shape and influence a growing clinical service.
• Work alongside a highly motivated multidisciplinary team.
• In-person working from a beautiful workspace in the Cambridgeshire countryside
• An onsite gym
• A digital health subscription of your choice
• Early-stage equity with employee-friendly terms (via an EMI scheme)
• Comprehensive medical coverage (including dental and optical) and life insurance
• Optional remote working on Wednesdays, with an annual allowance of 10 extra remote days
• Desk setup allowance for your favourite keyboard / mouse / whatever!
• Reimbursement of HCPC registration fees
• A fast-paced work environment geared towards excellence and professional growth (with annual training budget)
• A chance to have a big impact in a small early-stage team making a difference to the lives of people across the UK
• Meaningful impact on the future of MSK healthcare.
• Competitive salary and benefits package.

About Flok

More than a billion people a year suffer unnecessarily from conditions like back pain, where the right treatment approach is well-established but undeliverable at scale. We’re changing that.

Our team has deep expertise across clinical, engineering and machine learning, has a track record of healthtech innovation, and is backed by top-tier VCs and multiple unicorn founder angels.

• Solving hard problems at the intersection of software & healthcare/data science
• The pursuit of excellence—helping each other to do the best work of our careers
• Working in an in-person collaborative environment
• Taking ownership to have significant impact early-on in a growing company with big ambitions

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