Multilingual Customer Service Team Leader

Express Recruitment are currently recruiting on behalf of a well-established, internationally recognised Nottingham-based consumer brand who are seeking an experienced Multilingual Customer Service Team Leader to join their growing team.

The successful candidate must be fluent in Polish, or Italian, Spanish or French.

This is an excellent opportunity for an experienced customer service professional with proven leadership experience to take responsibility for the day-to-day performance and development of a customer service function within a fast-paced, global organisation.

Our client is offering a competitive salary of £32,000 alongside hybrid working options, discounted public transport, healthcare cash plan options, life assurance plus a great career progression opportunities!

Skills & Experience

• Fluent in Polish, or Italian, Spanish or French

• Previous experience managing or supervising a Customer Service or Customer Experience team

• Strong customer service background, ideally gained within retail, wholesale, consumer goods or a similar environment

• Excellent verbal and written communication skills, with the confidence to communicate effectively with customers and internal stakeholders

• Strong organisational skills, with the ability to prioritise and manage competing workloads within a fast-paced environment

Roles & Responsibilities

• Lead and oversee the day-to-day activities of the Customer Service team, ensuring consistently high levels of service

• Manage the customer order book, working closely with internal departments and external partners to ensure orders are processed, shipped and invoiced efficiently

• Develop and maintain strong relationships with key customer accounts, acting as a point of escalation where required

• Coach, mentor and develop team members, supporting onboarding, training and ongoing performance management

• Monitor team performance against agreed KPIs and Service Level Agreements, identifying areas for improvement

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates. We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on 👉 (url removed) Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on (url removed) or give us a call on (phone number removed) and we will do the rest for you.

Job Location

Nottingham, Nottinghamshire

Salary

c£32,000 Per Annum D.O.E

Job Type and Hours

Monday – Friday,Permanent