NDA Litigated File Handler

Department

Claims Management

Location

Birmingham

Job Description

We are looking for ambitious, driven candidates who are looking to join a dynamic, exciting and collaborative division in order to take the next step in their legal career. This role involves working within a team of fraud specialists and legal support staff as a File Handler in the counter‑fraud team, the largest and longest‑established in the UK. The File Handler will run a caseload of Litigated RTA suspected fraud files for insurance clients, coordinating with lead lawyers to achieve commercially sound results and making decisions within set timeframes.

Key Responsibilities

• Run fraud cases from the point of litigation through to resolution.
• Review and analyse evidence throughout the life of the case.
• Set and agree the case strategy with clients, ensuring adherence to legal and generic strategies.
• Adhere to all work type process stages and identify strategic litigation opportunities.
• Identify client trends and opportunities to raise the firm’s profile.
• Handle files on a non‑delegated basis and ensure maximum client satisfaction.
• Ensure accurate and timely completion of client and internal MI.
• Report to insurer client throughout the claim, liaising with relevant parties and meeting procedural deadlines.
• Maintain all case management systems from opening to closure.
• Comply with SRA Standards & Regulations and file management policies.
• Keep financial targets, billing and commercial awareness.
• Adhere to company values and cultural excellence.

Claims Types

• Bogus Passenger
• Staged/Contrived
• Fraudulent Exaggeration
• Induced accidents
• Low Speed Impact
• Late Notification Claims
• Credit Hire Fraud
• MIB
• Linked & Organised Crime

Skills, Knowledge and Expertise

• Experience in civil litigation claims handling / as a legal File Handler or suitably qualified (Ilex, LPC etc.).
• Qualified solicitor / Cilex with practice rights desirable but not essential.
• Experience handling linked and organised fraud desirable but not essential.
• Experience of handling RTA pre‑litigated and/or litigated case load.
• Understanding of insurance litigation practice and indemnity principles.
• Knowledge of the litigation process / working knowledge of CPRA.
• Good advocacy skills.
• Good client care skills.
• High level of analytical skills.
• Excellent listening, verbal and written communication.
• Ability to prioritise work, keep to deadlines and work under pressure.
• Ability to anticipate problems and identify solutions.
• Experience of time recording and billing systems.
• Excellent IT skills.

Required Soft Skills

• Client care/service.
• Organisation.
• Ability to prioritise and adaptability.
• Teamwork and collaboration.
• Oral and written communication.
• Interpersonal and social skills.

Benefits

• Davies Incentive Plan
• 25 days holiday per year, increasing with level of service (option to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension contribution 5% Employee / 3% Employer (after probation)
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme
• Tech Scheme
• Season Ticket Loan
• Gym Flex
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

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