Neighbourhood Officer

Do you enjoy being out and about in the community rather than behind a desk? Are you passionate about delivering excellent customer service and making a real difference to people's lives? Can you build strong relationships, solve problems independently, and take pride in creating safe and thriving neighbourhoods?

We're looking for a proactive and customer-focused Neighbourhood Officer to join our Neighbourhoods Team. This is a fantastic opportunity for someone who enjoys working within communities, building positive relationships with residents, and helping to create places where people can truly thrive.

As a Neighbourhood Officer, you'll be the visible presence within your neighbourhoods, ensuring communal areas, playgrounds and independent living schemes are safe, clean, welcoming and well maintained. You'll work closely with residents, helping to identify issues, provide practical support and contribute to creating thriving communities.

This is a varied, hands‑on role where no two days are the same. You'll spend much of your time out in the community, engaging with residents, carrying out inspections and taking action to improve neighbourhood standards.

Location: Mobile covering Newmarket, Bury St Edmunds and surrounding areas

Hours: Full Time - 37 hpw - Monday to Friday

Contract: Permanent + company van

WHAT YOU'LL BE DOING

• conduct regular inspections of neighbourhoods, communal areas, playgrounds and independent living schemes.

• ensure communal spaces are safe, clean, tidy and free from graffiti, litter and fly‑tipping.

• build positive relationships with residents and become a trusted point of contact within the community.

• identify neighbourhood issues and work collaboratively to find practical solutions.

• provide practical support to residents where appropriate, including small assistance tasks such as changing a light bulb or cutting back a hedge.

• deliver excellent customer service and communicate effectively with a wide range of people.

• work independently to manage your workload and prioritise competing demands.

• support the wider Neighbourhoods Team in delivering services that improve resident satisfaction and community wellbeing.

WHAT YOU'LL BRING

• experience working in a customer‑facing environment.

• excellent communication and customer service skills.

• confidence delivering complex or difficult messages in a professional and engaging manner.

• strong relationship‑building skills and the ability to work effectively with a variety of stakeholders.

• ability to work on your own initiative and make sound decisions.

• good IT skills, including proficiency in Microsoft Office and other digital systems.

• full UK driving licence.

For further information on the role and its responsibilities, click here to view the Neighbourhood Officer - The Part I Play document.

WHY JOIN US

This role offers the opportunity to make a genuine difference to people's lives while developing your career within the housing sector. You'll strengthen your communication, problem-solving and customer service skills while building valuable relationships both within the organisation and across the communities you support.

WHAT WE OFFER

• competitive salary - £ per annum

• 25 days holiday + Bank Holidays (increasing to 28 days after 5 years service)

• company van

• family friendly policies

• health and wellbeing support

For full benefit details, click here.

Important information

Closing Date: 20th September 2026 (Midnight)

Interview Dates: To be confirmed

About Us

Flagship Servicesis part of Bromford Flagship Livewest. By joining us, you become part of a one of the largest housing providers in the UK - delivering community-focused services across the East, Central and South West of England. We manage approximately 120,000 homes, serving around 300,000 customers, and with firm ambitions to deliver an additional 50,000 new homes by 2040. Join us to help create communities where people can put down roots, feel secure, and thrive.

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