Neighbourhood Officer

We’re looking for a proactive and customer-focused Neighbourhood Housing Officer to help create safe, thriving neighbourhoods for our residents. Working as part of our Neighbourhood Services team, you’ll play a key role in delivering an excellent housing management service, supporting tenancy sustainment, estate management, resident engagement, and the resolution of low-level anti-social behaviour. This is a varied and rewarding role where you’ll be visible within the community, building positive relationships with residents, partners, and local agencies while helping to improve the places our customers call home.

Employer: Town and Country Housing

Close date: Sunday 30/08/2026

What You’ll Be Doing

As a Neighbourhood Housing Officer, you’ll provide a responsive and effective housing management service across your designated patch, supporting residents throughout their tenancy journey. You’ll manage day-to-day tenancy and estate matters, respond to low-level anti-social behaviour concerns, conduct new tenancy sign-ups, and work closely with colleagues and external agencies to ensure tenancy conditions are maintained and residents receive the support they need. You’ll regularly visit estates, identify environmental and health and safety issues, contribute to neighbourhood improvement initiatives, and support resident engagement activities. Alongside this, you’ll maintain accurate records, use housing management systems effectively, and help ensure services are delivered efficiently and in line with organisational policies and regulatory requirements.

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