Neighbourhood Services Manager

Responsibilities

• Oversee and optimise the day‑to‑day operations within a defined area
• Manage Neighbourhood Housing Officers providing housing management services
• Act as a role model for team behaviours and embed a culture of respect
• Use insight and performance data to enhance service delivery

Requirements

• Experience of managing housing, neighbourhood or customer‑facing services
• Proven ability to build strong relationships with residents, partners and stakeholders
• Ability to balance operational priorities with a commitment to customer service
• Strong decision‑making and risk management skills
• Confidence in motivating and supporting a team

Core Competencies

Demonstrates expertise in managing housing and customer‑facing services while fostering strong relationships with residents and stakeholders. Proven ability to balance operational priorities with a commitment to exceptional customer service and team motivation.

Highest‑signal resume keywords

• Housing Management
• Team Leadership
• Decision‑Making
• Risk Management
• Customer Service

Hard Skills

• Operational Management
• Performance Data Analysis
• Service Delivery Enhancement

Soft Skills

• Relationship Building
• Team Motivation
• Conflict Resolution

Industry Keywords

• Neighbourhood Services
• Customer‑Facing Services
• Stakeholder Engagement

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