NetSuite System Engineer

• London – Hybrid x3 days onsite

Overview

We are seeking an exceptional, cross-functional Business Systems Engineer to administer, manage, and evolve our clients core business platforms. This role spans CRM, ERP, data services, and integration technologies, with a strong focus on automation, optimisation, and scalability.

The successful candidate will bring deep hands-on experience across enterprise systems such as NetSuite, HubSpot, and Microsoft Azure Data Services, alongside integration platforms including Celigo and Riva. You will play a pivotal role in ensuring business systems are robust, secure, well-governed, and aligned to organisational objectives, while actively supporting innovation and continuous improvement.

This is a highly collaborative role, working closely with technical teams, business stakeholders, and external suppliers to deliver reliable systems, high-quality data, and seamless user experiences.

Role and Responsibilities

• Administer, maintain, and optimise core business systems including NetSuite, HubSpot, and integration platforms.
• Perform day-to-day operations, support, maintenance, and change requests across the full business systems landscape.
• Manage system integrations to ensure reliable, secure, and efficient data flows between platforms.
• Oversee user provisioning, roles, permissions, and access controls across systems.
• Monitor system performance, usage, scheduled scripts, and data quality.
• Lead or support full-cycle business systems projects, including requirements gathering, solution design, delivery, and change management.
• Manage NetSuite change control and semi-annual release processes.
• Ensure ERP and CRM data governance, integrity, security, and compliance.
• Provide second-line support and deliver ongoing technical and systems training to users.
• Maintain comprehensive system documentation, policies, and procedures.
• Engage with suppliers to resolve issues, deliver enhancements, and ensure service levels and SLAs are met.
• Identify, evaluate, and recommend new technologies to enhance CRM, ERP, and integration capabilities.
• Support budgeting and supplier management within the Information Systems function.
• Produce system specifications and solution documentation in collaboration with business analysts.
• Deliver a consistently high-quality service to internal users and stakeholders.

Skills and Experience

• Degree in Computer Science, Systems Engineering, or equivalent professional experience.
• 5+ years’ advanced hands-on experience administering and optimising NetSuite Finance and CRM.
• Strong experience with HubSpot, Celigo, and enterprise system integrations.
• Proficiency with Microsoft SQL (2005–2012), procedural SQL, and stored procedure development.
• Strong experience with Microsoft Azure services, including SQL and Logic Apps.
• Proven ability to design and implement automation, scripting, and system customisations.
• Strong understanding of financial systems, CRM platforms, and end-to-end business processes.
• Experience managing data integrity, duplication issues, reporting, and reconciliation across multiple data sources.
• Advanced Microsoft Office skills, particularly Excel, Word, and PowerPoint.
• Excellent written and verbal communication skills, with the ability to document and explain complex systems clearly.
• Strong analytical, problem-solving, and prioritisation skills.
• Experience with website integrations and e-commerce platforms.
• Familiarity with Bottomline Technologies software.
• Working knowledge of project management methodologies (Agile and Waterfall).
• Solid understanding of the software development lifecycle (SDLC).

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