NetSuite Technology Manager

We are looking for a NetSuite Technology Manager to join Team OB in our Support Office.

As a NetSuite Technology Manager at OB, you will oversee the administration and optimisation of the NetSuite ERP system, ensuring its alignment with business processes and objectives.

In addition, the role will leverage advanced project management skills to lead IT initiatives across the organization, including hardware and software rollouts, change management, and systems integration. This role will also provide cross-departmental project support to drive innovation and operational efficiency.

Our Support Office is based in Tolworth, near Chessington, only a 30-minute journey from London Waterloo. We offer hybrid working with a split of 3 days in the office and 2 days home working per week, and are open to having conversations about working flexibly.

A bit about us …

At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work.

Having fun is key, and a playful and positive approach creates an optimistic environment. We don’t take ourselves too seriously, but we are serious about what we do.

Our team knows their stuff. They’re confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility.

More about the role …

• Ensure NetSuite, NSPB, Patchworks and Futura are updated and operate seamlessly, including any necessary software upgrades or patches.
• Monitor system performance and address any technical issues or disruptions promptly.
• Implement technology-driven solutions to enhance efficiency, accuracy, and productivity.
• Collaborate with OB team members and management to streamline operations and reduce costs.
• Utilise data analytics tools to track key performance indicators (KPIs).
• Regularly audit NetSuite data for accuracy and compliance with organisational standards.
• Design, test, and deploy customisations, scripts, and workflows within NetSuite.
• Manage the ERP system’s upgrade schedule, ensuring minimal disruption to operations.
• Document system changes, configurations, and processes for knowledge sharing and future reference.
• Build and maintain project plans, timelines, and deliverables for IT initiatives.
• Coordinate with cross-functional teams to ensure smooth execution of IT projects and rollouts
• Manage user roles, permissions, workflows, and system configurations.
• Collaborate with department heads to customise NetSuite features and functions to meet evolving business needs.
• Coordinate with external vendors, including NetSuite support, to address technical issues and system upgrades.
• Lead IT projects, including hardware replacements, software rollouts, and system upgrades, ensuring on-time and within-budget delivery.
• Develop and implement change management strategies to integrate new technologies or processes seamlessly into existing workflows.
• Act as a liaison between IT and business stakeholders to align project objectives with organisational goals.
• Monitor and manage project risks, providing regular updates to leadership on progress and challenges.
• Conduct post-project evaluations to measure success and identify areas for improvement.
• Identify opportunities for automation and process improvements within IT and across the business.
• Develop and execute pilot projects to test the feasibility and impact of innovative IT solutions.
• Create and build project plans, timelines, and budgets while coordinating with cross-functional teams to ensure milestones are met.
• Act as a liaison between IT systems operations and other departments, ensuring goal alignment and clear communication.
• Generous employee discount up to 50% off all OB products
• Free access to our 24 hour employee assistance programme with Optima Health – offering financial, emotional and vocational support
• Flexible holiday – 33 days (including bank holidays) – increasing to 35 days with length of service
• Annual discretionary profit related bonus scheme
• Free membership for our Westfield Health Cash Plan or Private Medical
• Free access to our onsite gym
• Cycle to work scheme
• Refer a Friend incentive
• Quarterly free lunch
• Enhanced maternity, paternity, adoption and shared parental leave
• Equity, Diversity and Inclusivity Voice network and EDI team
• Education and support through 360L eLearning platform

What we look for:

• Advanced knowledge of NetSuite ERP, including administration, reporting, and customisation.
• Expertise in developing project plans and managing cross-departmental initiatives.
• Proficiency in project management methodologies (e.g., Agile, PRINCE2).
• Strong communication and stakeholder management skills.
• Ability to analyse and optimise business processes for better performance.
• Innovation-driven mindset with a focus on continuous improvement.

Equity, Diversity & Inclusion at OB

At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work.

It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities.

Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme.

To read more about our ED&I commitments, head over to the EDI page on our website:

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