Network Operations (NOC) Engineer

The Network Operations (NOC) Engineer will support the 24/7 operation and monitoring of the MSAI Scotland data centre network and GPU infrastructure, ensuring network availability, performance and reliability across the campus.

The role will monitor the compute fabric, InfiniBand/Ethernet networks, transit and management networks, provide first-line response to network and infrastructure alerts, and support customer connectivity into GPU clusters. The engineer will work as part of a 24/7 NOC function, following established runbooks and escalating incidents to the appropriate engineering teams when required.

Duties

• Monitor the 24/7 network operations environment across the data centre and GPU clusters.
• Monitor the compute fabric, management network, transit network and client connectivity.
• Provide first-line response to network, compute and infrastructure alerts.
• Identify, investigate and resolve network incidents within agreed procedures and escalation paths.
• Monitor network performance, availability, latency, packet loss and utilisation.
• Support the operation of high-performance GPU cluster networking, including Ethernet and InfiniBand environments.
• Monitor and troubleshoot switches, routers, firewalls, network interfaces and connectivity services.
• Support client cluster connectivity, including provisioning, troubleshooting and fault resolution.
• Assist with the deployment and configuration of network equipment and services.
• Perform basic network diagnostics using appropriate tools and command-line utilities.
• Support network maintenance, upgrades and planned changes in accordance with approved change-control procedures.
• Maintain and follow NOC runbooks, Standard Operating Procedures (SOPs) and escalation procedures.
• Ensure incidents and service requests are accurately logged, updated and closed within agreed SLAs.
• Escalate complex network, hardware or infrastructure incidents to senior network, systems or infrastructure engineers.
• Work closely with the Data Centre, GPU/Compute, Systems and Critical Facilities teams during incidents and planned works.
• Monitor customer environments and support the technical operations required to maintain service availability.
• Maintain accurate network documentation, including network diagrams, asset records, configurations and troubleshooting guides.
• Identify recurring incidents and contribute to root-cause analysis and preventative actions.
• Support capacity and performance monitoring across the network infrastructure.
• Assist with network security monitoring and elevate suspicious or abnormal activity in accordance with site procedures.
• Participate in incident reviews and contribute to continuous improvement of NOC processes.
• Maintain and improve runbooks, knowledge articles and operational procedures.
• Participate in a 24/7 shift rota covering nights, weekends and public holidays.

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