NHS Territory Manager - Northeast

Role Overview:
This position is responsible for overseeing the Diagnostics and Clinical Laboratory Product portfolio in the North East. It involves managing and nurturing the company's commercial relationships and interests across specific geographical territories and/or market segments. Key responsibilities include managing a portfolio of assigned clients, cultivating new business opportunities from existing accounts, and actively seeking new sales prospects. The objective is to sustain and grow revenue streams while optimizing profits in alignment with company goals. This is a field-based role requiring weekly travel. Responsibilities encompass direct selling, providing sales support, strategic planning, account and project management, as well as marketing initiatives.

Reporting To:
National Sales Manager - Diagnostics and Clinical Laboratory Products

Primary Responsibilities:

• Maintain and develop sales opportunities with existing clients.
• Identify and prospect new clients; and develop new business opportunities.
• Upselling and cross-selling from the company product portfolio and identifying areas of sales improvement to meet assigned targets.
• Arrange and conduct customer meetings, allocating 4 days per week for this and arranging up to 6 customers appointments per day.
• Visit customers as necessary to support direct sales initiatives.
• Attend trade show were appropriate and necessary to develop new business opportunities.
• Negotiate contracts and close agreements to increase revenue streams and maximize profits.
• Act as the primary point of contact for all assigned customers, handling all account management matters.
• Develop and maintain long‑term relationships, at all levels of management and responsibility, with current customers and accounts.
• Ensure clients receive requested products and services in a timely fashion.
• Communicate client needs to, and liaise with, internal staff to ensure the provision of appropriate customer service.
• Forecast and track client account metrics.
• Manage projects within client relationships, ensuring the timely and successful delivery of business solutions according to customer needs and company objectives.
• Handle multiple clients simultaneously, often under tight deadlines.
• Maintain records of client transactions on a daily/weekly/monthly; including effective use of Customer Relationship Management software.
• Clearly communicate the progress of monthly/quarterly sales initiatives to internal and external stakeholders through written reports and presentations.
• Monitor and forecast key account metrics (e.g., quarterly sales outcomes and annual forecasts).
• Maintain a good level of product and market knowledge including trends and market reform.
• Assist with challenging client requests or issue escalations as needed.
• Maintain appropriate company records and submit in line with deadlines.
• Keep up‑to‑date with product knowledge, market activities, competitive products, and industry trends.

Requirements:

• 2+ years experience in sales/ scientific sales with proven track record of achieving targets and KPIs.
• Life Science or Chemistry degree.
• Experience in working in the NHS advantageous.
• Good analytical, written, and presentation skills.
• Strong understanding of the values of teamwork, hard work, and determination.
• Ability to work independently within a collaborative team structure.
• Full UK driver's licence.

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