Night Auditor / Receptionist

About the Role

Our client is seeking a reliable and conscientious Night Auditor/Receptionist to manage operations during overnight hours at their property in Portsmouth . This critical role involves ensuring the security of the premises, handling guest needs throughout the night, and accurately completing all financial and audit procedures. You will be the sole point of contact for guests during the night, providing exceptional service while meticulously managing administrative tasks. The ideal candidate is self-motivated, possesses strong attention to detail, and is comfortable working independently during overnight shifts.

Key Responsibilities

• Provide excellent customer service to guests throughout the night, addressing inquiries and resolving issues.
• Perform end-of-day audits, balancing cash, credit card transactions, and reconciling reports.
• Process check-ins and check-outs for late arrivals and early departures.
• Ensure the safety and security of the hotel premises and guests during overnight hours.
• Prepare daily reports for management, summarizing activities and financial data.
• Maintain the cleanliness and organization of the front desk and lobby area.

Requirements

• Previous experience as a Night Auditor or Front Desk Agent is highly preferred.
• Strong accounting and bookkeeping skills, with meticulous attention to detail.
• Excellent communication and customer service skills, even during off-peak hours.
• Ability to work independently and manage time effectively during overnight shifts.
• Proficiency in hotel management software and MS Office Suite.

Benefits

• Competitive salary for overnight shifts.
• Opportunities for advancement within the hotel group.
• Staff accommodation or transportation assistance may be available.
• A stable and predictable work schedule.
• Discounted hotel stays and dining privileges.