Night Concierge

• *Job Identification:**
• *Job Category:** Guest Services, Operations, and Front Office
• *Job Schedule:** Full time
• *Salary** Competitive

Waldorf Astoria London - Admiralty Arch is seeking a Night Concierge to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.

This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.

Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Caf Boulud by Daniel Boulud - bringing together two of the worlds most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.

Waldorf Astoria Hotels & Resorts is Hiltons flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the worlds most sought-after destinations.

• *WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2026** _Proudly voted by our Team Members_

• *A World of Rewards** Competitive salary + service charge Complimentary, nourishing meals provided while on duty Exceptional development programmes, designed to support and accelerate your growth at every stage Opportunities to make a meaningful impact through our industryleading Corporate Responsibility initiatives Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage High street savings through Perks at Work 28 days holiday, including bank holidays, rising to 33 days with length of service

We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes.

• *Here's what you'll do during a typical day:**

The Night Concierge serves as a discreet ambassador of the hotel, acting as the principal point of contact for Guests and VIPs during evening and overnight periods. With precision, composure, and impeccable attention to detail, you will curate seamless experiences while safeguarding comfort, privacy, and security.

As the Night Concierge, you will shape both the final impressions of a guests evening and the first moments of their morning. You will provide highly personalised assistance, anticipate needs, and ensure continuity of luxury service throughout the night. Serving as a key point of contact for Guests, responding to enquiries efficiently, courteously, and with attention to detail

Your responsibilities will include: Serving as the primary overnight contact for Guests and VIPs, responding to enquiries with efficiency, warmth, and refined judgement Delivering bespoke recommendations and arranging services including dining, transportation, theatre tickets, medical assistance, and concierge requests during night hours Managing and accurately handling Guest messages, parcels, and confidential correspondence with discretion Coordinating the secure handling, storage, and retrieval of Guest luggage and valuables Maintaining detailed awareness of VIP arrivals, daily briefs, special requests, and notable events Ensuring lobby, entrance, and frontofhouse areas remain immaculate, calm, and welcoming throughout the night Supporting Management and Security teams, responding confidently and professionally to any emergency or sensitive situation Presenting an impeccable, polished image that reflects the standards of ultraluxury hospitality Upholding cleanliness, safety, and organisation of all concierge and frontofhouse workspaces Strictly adhering to brand standards, policies, and procedures when operating frontoffice systems and equipment

• *What are we looking for?**

A Night Concierge within a Hilton luxury brand consistently acts in the best interests of our Guests, while collaborating seamlessly with colleagues across departments. The ideal candidate will demonstrate: An elegant, composed demeanour with exceptional verbal and interpersonal communication skills A sincere commitment to delivering intuitive, personalised, and anticipatory service Impeccable grooming, posture, and professional presentation at all times Calm decisionmaking and adaptability in unexpected or highpressure situations The ability to work independently with confidence during overnight operations Indepth knowledge of the local area, including culture, dining, entertainment, and luxury services

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in a Concierge or Front Office role within a luxury or fivestar hospitality environment is highly desirable Exposure to overnight or autonomous operational shifts within a hotel setting

• *What It Takes to Make the Stay**

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

• *Join an Award-Winning Workplace Culture**

At Hilton, we dont just deliver exceptional experiences for our guestswe build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, weve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the Worlds Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, were setting new standards for the future of travel.

Whether youre starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the careerand help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog ( to see why were more than a great place to staywere a great place to work.