Night Reception Host

Are you a calm and friendly problem-solver who enjoys creating memorable guest experiences through great service?

Do you thrive in a varied, hands-on environment where no two nights are the same?

Can you stay composed under pressure while keeping guests safe, supported, and welcomed at all times?

What do we want?

We’re looking for a Night Reception Host to join our Front of House teams across Scarlet Hotel and Bedruthan Hotel and Spa.

This is a key overnight role ensuring our hotels remain safe, secure, clean and welcoming while continuing to deliver exceptional guest care. You’ll be the reassuring presence throughout the night—supporting late arrivals, early departures, guest requests, and general hotel operations.

We’re looking for someone who is confident working independently, enjoys responsibility, and takes pride in delivering calm, consistent hospitality even during quieter or more challenging moments.

Responsibilities and Duties

• Deliver smooth late check-ins and early check-outs in line with hotel procedures
• Answer telephone calls promptly and professionally
• Support room service deliveries alongside the Food & Beverage team
• Accurately manage guest billing, payments and reception floats
• Maintain clean, tidy and welcoming reception and public areas
• Carry out overnight security checks across hotel buildings and grounds
• Handle guest requests and record feedback clearly and accurately
• Ensure effective shift handovers with day teams
• Report maintenance issues and follow up as required
• Support light cleaning and housekeeping tasks where needed
• Maintain a friendly, professional and solution-focused approach throughout the night

Qualifications

• Basic computer literacy is essential
• Good numeracy and accuracy with cash handling/transactions is essential
• Previous hospitality or hotel experience is desirable
• A full UK driving licence is desirable but not essential
• Security awareness or similar training is advantageous but not essential

Key Skills

• Calm, confident and reliable approach to work
• Strong customer service and communication skills
• Good problem-solving ability and sound judgement
• Ability to work independently and take responsibility
• High attention to detail and accuracy
• Physically able to carry out patrols and light operational duties
• Flexible, adaptable and team-minded
• Genuine passion for hospitality and guest experience

As a family-owned, independent Cornish business, we value every member of our talented team. We offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:

• £13.35 per hour plus share of hotel tips
• Performance Boost Scheme -The opportunity to earn more on top of base pay.
• A people-centric working environment
• Learning and internal career progression opportunities
• A full time, permanent contract with 28 days holiday per year (29 after 1 year)
• Long service scheme, enjoy a free stay at Bedruthan after your first year
• Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme
• Local partnership discounts
• Health Shield Healthcare Plan
• Temporary on-site team accommodation is available

Perched on the rugged clifftops of North Cornwall, Bedruthan Hotel and Spa and Scarlet Hotel have always been trailblazers in hospitality—setting the standard for exceptional experiences and refined service. When you join us, you become part of one of the UK’s most exciting independent companies.

This isn’t simply a job — it’s the place you want to be.

AGENCIES

We’re not working with recruitment agencies on this role, and thank you for thinking of us. Any unsolicited CVs will be treated as direct applications and agency fees will not be due.

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