Night Shift IT Support - Top Secret Security+ (On-site)

Professional Software Engineering, Inc. (PROSOFT) in Norfolk is seeking a Computer User Support Specialist to deliver Tier II/III support for network and system assets.

You will troubleshoot hardware and software on Windows and macOS, support Microsoft 365 apps, and resolve issues using RDP and SCCM. Responsibilities include incident ticketing with ServiceNow/Jira, Active Directory user provisioning, RBAC enforcement, and adherence to cybersecurity best practices and ITIL-aligned SLAs.

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