Ocean Freight Operator – Import / Export

Ocean Freight Operator – Import / Export

Freight Forwarding | Solihull

£29,000 – £35,000 Doe

We are currently working with an established freight forwarding business in Solihull looking to expand their Ocean Freight operations team.

This is a hands-on operational role managing Ocean Import and/or Export shipments from start to finish, with a strong focus on customer service, accurate documentation and building strong relationships with key accounts.

The business handles predominantly Ocean Freight across a range of global trade lanes, including the Far East, South America, Europe, Indian Subcontinent and Middle East.

The role will involve:

• Managing Ocean Import and/or Export shipments from start to finish

• Preparing and processing shipping documentation

• Coordinating shipments and monitoring progress throughout

• Liaising with customers, overseas agents, carriers and other service providers

• Keeping customers informed with regular shipment updates

• Working closely with key accounts and understanding their individual requirements

• Handling invoicing and general operational administration

• Working closely with the wider operations team to ensure shipments run smoothly

What they're looking for:

• Previous experience within Ocean Freight Forwarding

• Strong Ocean Import and/or Export operational experience

• Good knowledge of shipping terminology and documentation

• Experience managing shipments through the operational lifecycle

• Strong customer service and communication skills

• Good attention to detail, organisation and time management

• Self-motivated and comfortable managing multiple priorities

• Modaltrans experience would be advantageous, but isn't essential

Additional information:

• Salary: £29,000 – £35,000 depending on experience

• Location: Solihull

• Monday–Friday, 8:45am–5:15pm, with a one-hour lunch

• Office-based

• Free on-site parking

• 20 days holiday + bank holidays

• Holiday allowance increases to 24 days + bank holidays after 12 months

• Increases again to 25 days + bank holidays after 24 months

• Customs clearance is handled separately, so hands-on customs clearance experience isn't required

This is a great opportunity for an experienced Ocean Freight professional looking to take ownership of Import and/or Export operations within a growing freight forwarding business